Question about Singer CE-200 Quantum Futura Computerized Sewing Machine

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Cannot install software for futura error message continues to say machine not turned on or not connected Despite installing patch to my vista

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64 bit

Posted on Nov 02, 2008

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First check whether your Vista is 32bit, 64bit Vista is not supported yet. If Vista is 32bit and still software cannot communicate with the machine then probably you installed an update or patch for another Futura version. Write here machine model, software version (Help->About Futura) and additional options (Autopunch,Photostich etc) if you purchased any.

Posted on Oct 08, 2008

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I just got my Singer Futura Xl-400, I installed the CD yesterday. It asked me if I wanted to restart it so I clicked yes. Then I think my laptop crashed or something then it kept restarting itself. So I...


You did not indicate which operating system is used on your laptop. If you have Win Vista, 7, or 8, there is a patch that you can download from singerco.com, find your XL400, go to software and download the patch (should go to your download folder) . Next go to the Control Panel and uninstall the software. Re start your computer. Turn OFF your anti virus software and install the Base Singer software. Next, go to the download folder and double click on the Futura patch. Plug in your usb to the singer, then laptop, and turn on the sewing machine. At this point you can Launch the Futura software.
1. Turn on Computer
2. Plug in usb from XL 400
3. Turn on XL
4. Launch Software
Hope this helps - 8)

Oct 22, 2013 | Singer Futura Xl-400 All-In-One Sewing And...

1 Answer

Just bought this machine and installed the software. When I try to use I get a message: Can not run CF_Splash.dll


It sounds like you are trying to use the software on Windows 7 or Vista. There's a patch at www.Futura-support.com you'll need. On the lefthand side of the screen, click on downloads, then choose CE100/150/250/350, etc, etc. Follow the directions CAREFULLY. Be sure to install ALL Futura software you've already installed and reboot your PC BEFORE starting the new instructions.

If for some reason this still doesn't solve your problem, I've posted a solution that's a bit more involved on the CE100 Problems & Solutions home page for running your machine on Windows Vista/7. Basically, it allows you to run any XP program on Windows Vista or 7 using your old XP software. The Futura patch works for most people, though, so you will hopefully not have to go that route.

Happy embroidery!

Feb 15, 2011 | Singer CE-100 Futura Computerized Sewing...

2 Answers

When I try to open the futura program a pop up box continues to say check that USB cable is attached and machine is turned on. I tried two different USB Cables and turned the machine on. However the same...


My computer is extremely touchy when I use my usb cable to attach to my machine. I have to use the SAME usb port that I used when the driver was installed or else it will not recognize that my machine is plugged in. Basically it is telling you it cannot find your machine. Reinstall the driver and mark which usb port you used to install the machine.
Also, in order to open the futura software, your machine must be powered on and connected via USB cable before you attempt to open the software on your computer.

Oct 20, 2009 | Singer CE-100 Futura Computerized Sewing...

5 Answers

Singer CE0100 Futura connection error....


Hi I had the same problem sent question to Singer and this was their reply

"Do you have Vista 32-bit or Vista 64-bits? Unfortunately the CE-100/200 machine will not be compatible with either Vista 64-bit systems or the newest Windows 7 computers. The CE-100/200 will only be compatible with Windows 98 through Vista 32-bit operating systems.

This appears to be a hardware issue and not something that we will be able to create a patch to correct. Drivers necessary for 64-bit operating systems are not compatible with the CE-100/200 machines." so I guess we are SOL

Sep 27, 2009 | Singer CE-100 Futura Computerized Sewing...

1 Answer

Futura CE-200 Software fails to initialize on XP sp2


Maybe you should try to contact singer south africa and ask them whats wrong, my laptop did the excact same thing switch over to home pc and no problem ever again.

Mar 02, 2009 | Singer CE-200 Quantum Futura Computerized...

2 Answers

Can not download software


I too am running vista and had problems installing software ... I called singer support and they walk me through removal of futura ( you have to be sure u remove the already installed clem driver) and ALL futura... then re-install.... my machine is running fine on vista now!!!!

Nov 20, 2008 | Singer CE-100 Futura Computerized Sewing...

4 Answers

Vista unable to install Futura software


I have installed my Futura CE 150 software but when I connect to the machine, I get an error message - saying the cable in not connected or power is off. Tried to repeat several times but its not working. Please help!

Sep 09, 2008 | Singer CE-100 Futura Computerized Sewing...

3 Answers

Vista unable to install Futura software


check for your disk size!
try to check also for the software properties labeled on the CD especially its memory and disk allocation requirements!
it may also need you to connect the machine to the computer first before installing its software!

Nov 15, 2007 | Singer CE-100 Futura Computerized Sewing...

1 Answer

Can't get quantum to work


When I looked at Futura's website yesterday getting information on installing this software on a Vista system, there are a number of things that you have to do, not just download and install the Vista patch.  After you install the Vista patch, instructions are given on how to set the program to run in WIN XP mode and then you have to install the XP patch.  Check the website for the specific instructions.  Now if I could just find a copy of the base software to install (my mother-in-laws computer crashed and no one can find the install CD -- we found the other one and the DVD video disk but not the install).  Singer wants to sell me the program again for $269.

Aug 14, 2007 | Singer CE-200 Quantum Futura Computerized...

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