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You can reinstall the sound drivers from the Acer recovery management, to do so: Start Menu> All Programs> Acer erecovery management> Restore> Restore Application & Drivers> Contents> Select Acer Crystal Eye Web Cam and install it
Got to http://gd.panam.acer.com/home/ Select the computer model Select Operating System installed on your computer Click Drivers Select WebCam (Acer Crystal Eye) and download it. Once downloaded, install it on your computer.
If you go to your start menu, look for a programme called 'acer crystal eye webcam' and that will bring up your webcam programme.
It is not in the folder 'Acer crystal eye webcam' though, just 'Crystal eye webcam'.
sounds to me like there are other issues with your windows operating system. run a full diagnostic with norton system works to correct the problem, if it doesnt fix it, then i suggest you return the webcam and get something better :D