Question about Frigidaire FRT21HS6D Top Freezer Refrigerator

2 Answers

Frost in top freezer - water leaking in refrigerator - ice maker not working

I'm thinking all three problems are related. Frigidaire FRT21LR7AW6, freezer on top. Unit bought in 2003.

About 9 months ago, the ice maker stopped working. Husband checked for blockage in tubing, but water was getting to the unit OK, but still no ice. Not a problem, we don't use that much ice, so we just lived with it. Then about 3 months ago noticed water puddling on the second shelf of the fridge, and what looked like condensation on the inside top of the fridge near the back where the tubing comes into the fridge and goes up to the freezer. About four weeks ago noticed that puddling seems to have stopped, but now getting a lot of frost accumulating in freezer, especially around the door area. And the freezer seems to be super cold -- ice cream is frozen like a brick.

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  • neafus Oct 08, 2008

    Ok, I understand that the thermostat controls temp, and that would account for the the overactive freezer, but how does that figure in with the water leaking from the freezer into the refrigerator, and the ice maker not working?

  • neafus Oct 08, 2008


    I really appreciate you taking the time to explain this. Now I have a couple of options to add to my Honey-Do list. From your explanations, the first thing I think we need to check is to see if the tubing is obstructed anywhere along the line; sounds like if it is blocked, that may solve all our problems. THANKS AGAIN !

  • Anonymous Mar 19, 2014

    Purchased refrigerator 3 months ago and freezer has never worked. Freezer is located in the garage

  • Anonymous Mar 25, 2014

    I don't want to buy a new Fridge Freezer as this one still works inside



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If your frig is freezing the food in the chilling compartment as well as the freezer, it means one thing--its thermostat isn't shutting down the compressor when the set temperature has been met. You stated that you had it checked by, I assume, a professional service technician. Being a retired tech myself, I'm surprised that he didn't check this out and discuss it with you. Check the temperature IN THE FREEZER! If it is less than 10 degrees F., turn the thermostat to "warmer". If the temp in the freezer is 10 degrees F., leave it alone and go to the temp control in the frig, which is a damper that controls cold air flow from the freezer compartment. Close this damper until your temperature in the upper part of the refrigerator is 38 to 40 degrees F. If these efforts don't shut down the compressor and correct your problem, then the answer is simple. Your thermostat is bad and needs to be replaced. It isn't expensive, and should cost you less than the labor for a tech to install it. Good luck!

Posted on Oct 08, 2008

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  • Priya darshan Oct 08, 2008

    Hi again,

    Water can leak from these areas:

    The bottom front of the refrigerator or freezer door

    refrigerators usually dispose of the water generated during the defrost
    cycle via a tube or channel that directs the water to a pan at the
    bottom of the refrigerator. From the pan, the water normally
    evaporates. (See a more detailed explanation of this in the How Things
    Work section of our website).

    If the tube or channel is clogged
    or obstructed, the water backs up and leaks into the inside of the
    refrigerator compartment. Then the water builds up at the bottom,
    inside of the refrigerator. When the water has built up for a time it
    may spill out of the front of the door opening. To fix this problem,
    clear the drain tube or channel and allow the defrost water to flow
    down to the drain pan.

    In some refrigerators, the defrost
    water is intentionally directed down the back wall of the refrigerator,
    where it then flows to the bottom of the refrigerator compartment and
    out to a small drain--usually located beneath one of the drawers at the
    bottom of the refrigerator. If the drain becomes clogged or blocked,
    the water may back up. To fix this problem, clear the obstruction.

    cause may be the following. The refrigerator may have doorframe heaters
    to evaporate any condensation on the cabinet frame. If your
    refrigerator is equipped with a switch inside that says “energy saver”
    or something similar, while running in that mode the door heaters are
    disabled. Turn the switch to the opposite setting and wait 24 hours. If
    the condensation disappears the problem is solved.

    The back of the refrigerator

    coming from the back of the refrigerator usually comes from either the
    ice maker water valve or line (if there is an ice maker), or from the
    defrost drain pan.

    Here's what to do:

    • If
      the water is coming from the ice maker water valve, check to make sure
      the water tubes are attached properly and are fastened tightly.

    • If the water seems to be coming from any part of the valve itself, replace the valve.

    • If the water appears to be coming from the defrost drain pan, inspect for holes or cracks, and replace the pan if necessary.

    The inside ceiling of the refrigerator

    accumulating on the ceiling of the refrigerator is usually caused by a
    clogged drain in the freezer section beneath the evaporator. The
    clogged drain will cause water from the self defrost cycle to leak into
    the divider between the freezer and refrigerator. This water may then
    freeze and cause condensation build-up on the refrigerator ceiling. The
    solution to this problem begins with unclogging the drain. It may also
    be necessary to remove the entire freezer/refrigerator divider to
    thoroughly dry the insulation in the divider. Occasionally the
    insulation needs to be replaced to prevent a recurrence of the problem.
    This can be a big job – you may want to hire a qualified appliance
    repair technician.

    The inside back wall of the refrigerator

    some refrigerators, the water from the defrost cycle is intentionally
    directed down the back wall of the refrigerator, where it then flows to
    the bottom of the refrigerator compartment and out to a small drain -
    usually located beneath one of the drawers at the bottom of the
    refrigerator. If the drain becomes clogged or blocked, the water may
    back up. To fix this problem, clear the obstruction.

    Underneath the front of the refrigerator

    the refrigerator is equipped with a water dispenser on the freezer
    door, check if the water line to the dispenser is leaking. Also, check
    the drip pan to be sure it isn’t out of place, broken or cracked.

  • Priya darshan Oct 08, 2008

    The ice maker has completely stopped producing ice

    to see whether the ice maker has been turned off. Here's how to check.
    Look for a wire along the right side of the ice maker that looks a bit
    like a coat hanger. If this wire is in the raised position, the ice
    maker is turned off. On some units you simply lower the wire to the
    down position to turn the ice maker on. On others, you lower a small
    red plastic lever to lower the wire. If the wire is in the proper
    position check the freezer temperature, it should be between 0-8
    degrees Fahranheit. If it is warmer than 10-12 degrees, the ice maker
    may not produce any ice. Check your door seals and thermostat,
    repair/replace as necessary.

    The ice maker is producing ice poorly

    an ice maker is producing ice poorly--when it produces just a few cubes
    or none, or when the cubes are too small--it's usually because of a
    clogged water line or a defective water inlet valve.

    check the water line attached to the back of the refrigerator for good
    water flow. To do that, first turn off the water supply valve. Then
    remove the water line from the back of the refrigerator. Next, place
    the water line into a bucket and momentarily turn the water valve back
    on to test the flow. If the flow is poor, you need to repair, clean, or
    replace the tubing or the shut-off valve that supplies the water. If
    the flow is good, you may have to replace the water inlet valve.

  • Priya darshan Oct 08, 2008

    Thank you for using fixya:)


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1 Answer

Why is my refrigerator not cooling properly?

Low on refrigerant gas due to a leak
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Failing Compressor
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Feb 03, 2016 | Frigidaire Refrigerators

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Ice is melting in the ice container.

Step 1:

You could have one of several problems with this unit. Do you have heavy frost on the back wall of the freezer? If you do then you have a defrost problem. You might need to replace the defrost t-stat on the evaporator.

Step 2:

If that is not the problem then you might have a dirty condenser. Check the dividing wall between the refrigerator and freezer, is it hot? If so, clean your condenser and make sure the fan in the back is running.

Step 3:

If that is not the problem then you might have a water supply issue. Are the ice cubes hollow? It might be just a water filter that needs to be replaced. Your ice maker might be dripping water as well, if you see ice cycles hanging from the ice maker then the ice maker needs to be replaced.

Step 4:

The worst would be a freon leak... To check this remove the evaporator cover in the freezer and look at your frost pattern on the evaporator.
Good frost:

That is a normal frost pattern on an evaporator and everything is good.

Bad frost:

That shows a freon leak and you would need to call a qualified professional to complete this repair. This can get expensive so think if it might just be better to replace the unit.

Good Luck!

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Leaking water in side always

If the water leak is down the back or ctr its the drain line going to the underside of the fridge. If its down the side where the ice maker is its the ice make is not level if no ice maker your tray under the freezer may be leaking instead of draining.

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The is for a frigidaire refrigerator.Ice maker is all new..

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