Question about Lucent PARTNER18 Corded Phone

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Caller ID Just got caller ID installed on our Lucent partner 18d phone system today. ID works if you are at the phone with the ID screen. Is there a way to scroll back over the list of caller ID 's that may have been supplied when we were answering other extentions?. Sharon Dyer Practice Manager Veterinary Emergency Service 248-547-4677

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There's a whole sequence of CID associations that need to be done to make CID work the way you want it. It requires an 18 or 34 D, and you start turning on system programs 317, 318, 319 and program a Feature 23 button to the phone that logs all calls.

A linkable PDF is available here. Start at section 4-10 and use the blue links to understand the programming. Full step-by-step instructions are beyond the scope of a free forum.

http://support.avaya.com/elmodocs2/partner_acs/r7/456801_6/456803_6/456803_6.pdf

Carl

Posted on Oct 07, 2008

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Caller id partner


To program a Caller ID Name Display button using remote administration on Partner ACS Release 3 or later systems:
  1. In the Partner ACS R3 System window, select Extensions. The Extensions window appears.
  2. Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
  3. Select the Button Programming button. The Button Programming window appears for the selected extension.
  4. Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
  5. Select the button you want to program. The Partner Set Button Programming Information dialog box appears.
  6. Select the Caller ID Name Display button.
  7. When you are finished, select the OK button.
  8. Repeat steps 5 to 7 to program other buttons for this extension.

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Lucent Partner 18D - Caller ID not working


The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.

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2 line caller id is offered on newer versions of software. On earlier versions a call id name button is used to toggle between the clid name and number.
To program a button on your set press feature 00, press a button you wish to program as clid name,
and press feature 16, press feature 00 to exit programming. Press the button to toggle from clid number to clid name

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It should say "Calls" on your display. If not, the caller ID log is not set up.

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For an extension of the Main Automated Attendant greeting when callers call in.

Which voicemail do you have? You indicated the phone model, but not the voicemail model.

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On one of those phones, press "feature 59" That will display the release of the processor. It might be that your processor is not CID capable.

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Your system is actually called Partner.
Compatible phones will consist of MLS12, MLS12D(display),Mls18, 18D(caller id display), 6D(display), 34, 34D(display) No other phone will work on this system
To program phone numbers
Press Feature 00, press/select a buton to program, input speed dial number. Press Feature 00 again.

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There is about three to four programs that need to be set up in your phone system in order to do this , the program number my be a little different depending on the partner system you have .

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1 Answer

My line one caller ID is not working, but my other lines are.


Partner gets caller id from a carrier. If you have a caller id service it will show on your 18D

Dec 09, 2008 | Lucent PARTNER18 Corded Phone

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