Question about Lucent PARTNER18 Corded Phone

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Caller ID Just got caller ID installed on our Lucent partner 18d phone system today. ID works if you are at the phone with the ID screen. Is there a way to scroll back over the list of caller ID 's that may have been supplied when we were answering other extentions?. Sharon Dyer Practice Manager Veterinary Emergency Service 248-547-4677

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There's a whole sequence of CID associations that need to be done to make CID work the way you want it. It requires an 18 or 34 D, and you start turning on system programs 317, 318, 319 and program a Feature 23 button to the phone that logs all calls.

A linkable PDF is available here. Start at section 4-10 and use the blue links to understand the programming. Full step-by-step instructions are beyond the scope of a free forum.

http://support.avaya.com/elmodocs2/partner_acs/r7/456801_6/456803_6/456803_6.pdf

Carl

Posted on Oct 07, 2008

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I have a Avaya Partner phone with the caller id screen and I have caller id on the account. However, the phone will not display incoming numbers. Am I missing something?


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  2. Select the extension you want to program. The Individual Extension Parameters window appears for the selected extension.
  3. Select the Button Programming button. The Button Programming window appears for the selected extension.
  4. Optional - For new systems where no download is available: From the Phone Model box, select the arrow and choose Partner-34D, Partner-18D, Partner-18 Non-display, Partner/MLS-6 Non-display, MLC-6 Cordless, MLS-12 Non-display, MLS-12D, MLS-18D, or MLS-34D for this extension. The button layout for the type of phone you selected appears.
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The caller id information is sent from your local telco provider after the first ring and might not be able to be extended to the individual sets, try backing off the ring to answer on your voice mail from 2 to 3 rings to see if the information is then passed on. The Voice Messaging System message is being sent from the system showing who transfered the call to you. You should also notice that the ring pattern when that message is displayed is a standard ring followed by a beep meaning a transfer is taking place.

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Your system is actually called Partner.
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Press Feature 00, press/select a buton to program, input speed dial number. Press Feature 00 again.

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