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Computer internal dvd player/recorder won't record. it will play, though. I also have an external player/recorder that won't record either but plays. The internal dvd burner gets a message no recordable cd is installed, but one is. And the external message says J (usb port) is not accessible incorrect function. Appreciate any suggestions

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  • Robert Horton
    Robert Horton May 11, 2010

    Hi!



    To help you, I need more information, please:

    Type of computer, make, model number

    Operating system

    CD/DVD recording software in use



    Also, assuming this is a Windows based system, please navigate to device manager (through your control panel/system on XP) and see if any yellow question marks or exclamation points are visible on any devices and report back what they are.



    TIA!

    Bob

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  • 13 Answers

If both are malfunctioning it indicates an application error. Uninstall then defrag and cleanup your harddisk from system tools, then re-install your burning softeware. If your O/S is an old installation it might be time to try a fresh install. Also, I would clean both drive lenses with isopropyl and cotton buds just to make sure that is not the issue. My feeling is that you need to reinstall your O/S(windows)

Posted on Oct 08, 2008

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