Question about Ricoh Aficio CL3500N Laser Printer

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Black blotch on page

I'm getting a splat of black ink on one side of each page. I've changed the conductor unit and waste toner bottle and am still having this problem.

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  • 4,338 Answers

Check that the fuser is reaching the right temperature, Is the paper coming out warm?
Is the toner loose on the paper?

To check the fuser:

Switch off the device, disconnect the mains plug and wait for 30 minutes before continuing.
Ensure that the bypass tray is closed, or you will not be able to open the front cover.
Open the front cover by pressing the release buttons as shown.
Pull the front cover down towards you.
Disconnect the green plug - squeeze the sides of the plug and pull.
Push the left and right levers outward to unlock the unit.
Pull the unit towards you as shown and lift it clear of the device.
See it has toner residue at both ends.
If so, you'll need to replace it.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


Posted on Nov 10, 2008

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After empying the waste toner bottle, the same waste toner bottle error still reigns on the copier screen.


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Manuals for the C9600 series printers are available from OkiData: http://my.okidata.com/PP-C9600hdn.nsf?opendatabase . You can order the waste toner bottle for $14 from OKI here: http://esales.okidata.com/IWCatProductPage.process?Merchant_Id=1&Section_Id=5001&pcount=1&Product_Id=1102864 . Other online vendors have the part as well.

I hope this helps.

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Hello tannan,
E19 means the waste toner bottle is full. This bottle gets filled as not all of the image that you see on your copies/prints actually made it to the page and must be cleaned off so the next image is clean, The waste toner bottle on your machine can't be reached as it is built into the drum unit. The drum unit just about the EVERTHING of the image development of the machine.The drum unit must be replaced. It is easy and not real expensive. The part number is "0385B003BA". It's called a GPR-18 drum unit. You will have to either call Canon or look on the net. Now, you "could" remove the old drum unit and vacuum the old waste toner out as there is I believe a clear cap on the drum unit that can be removed for this purpose. I'd go for replacing the drum as usually when the waste toner bottle is full the drum is at its end of life. I hope this helps you my friend. Take care SPINAL

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Sound to me you are having a toner back up, likely a full of plugged waste toner bottle, the easiest way to pick up toner is with a vacuum. Make sure the vacuum you are using has some sort of filter to prevent spreading the toner all over the room.Once you have the spill cleaned up look for the source of the spill, if it is the waste toner bottle, replace it if you have one or dispose of the toner in a plastic bag. once it is clean, then try it again.

Hope this is of some help.
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