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Can not burn double layer DVDs on eMachine T3958

It says it can burn 8,5GB double layer DVDs. It doesn't. It will burn single layer DVDs and CDs without a problem. I have tried Office Depot and Memorex double layer DVDs (8.5 GB). All fail.
The computer identifies the DVD Drive but when I put the DVD in the tray it converts to CD Drive. I can not send, paste or drop and drag. When I try Nero, it starts to transfer then aborts with an "illegal disk" error.
If I check properties, it is all blue (full) with 0 bytes used and left! I can not access a format action...so I am at a loss...can you help?
Thanks!
Dez

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