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It is likely that your fridge is tilted left or right, and possibly forward at the same time. Most refrigerator doors will self-close if the fridge is slightly tilted both back and to the handle. The fridge is raised or lowered by adjusting the front feet or rollers.
The problem you'll encounter with a side-by-side fridge is that if you adjust for the right-hand door to self-close, there's a good chance that the left-hand door will want to stay or fully open; if you don't check it while making the adjustments. It can take a little extra time to make sure the adjustments make the front both perfectly level left to right, AND slightly higher in the front than the back.
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Make sure the small door between the freezer and fridge is open. It should be at the top towards the rear on the wall between the fridge and freezer. Thermostat controls its open/closing. And make sure freezer is in fact freezing and you don't just have residual cold in it. Freezer should be about 0 dertees.
If the cold control is not adjusting the temp when you move it, that can be part of the problem.
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The fridge gets its cold air from the freezer through a vent(damper)
between the freezer and fridge.The fan in the freezer blows air through it.
Make sure this fan is running. You may have to hold the door switch in for it
to run. There is a flap you adjust with
the fridge temp. control. Make sure it's opening and closing when you adjust
the fridge temp. The problem could be the electronic control if
you have one or the mechanical linkages.
After reading these posts, I fixed my refrigerator door in less than 5
minutes. The little black plastic cam on the bottom hinge was loose.
To fix it, take the hinge cover off of the top with an 8mm socket, and
remove the three 8mm screws holding the top hinge on. Remove the door
by lifting up off of the bottom hinge and set it aside. On the bottom
hinge is a black plastic cam held on by an 8mm screw. The screw on
mine was really loose. Tightening it and putting the door back on made
it work like new. You probably don't have a bad cam, just a loose one.