I am consistently receiving an error message about a stalled printer cartridge when I am printing.The printer will start making a loud noise and stop.The stalled printer cartridge error will then appear.I then have to open the printer door and select ok on the printer.The printer will then print a couple more pages, and the same problem will occur again.How do I fix this problem permanently?
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Re: Stalled printer cartridges
Sounds like an issue with the print carriage. When it's out of alignment and tries to print, it can make awful noises. HP.com has a web page that describes a number of troubleshooting steps when you have print carriage issues:
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If there's a carriage jam. While the printer is turned on, Open the access door of you printer.
If the carriage is stuck at the left side, try moving it manually by hand to the right most part of the window. If it's stuck on the right, try moving it by hand to the left.
If you've already done that. While the printer is turned on, unplug the power cord from the back. Close the access door. And then plug it back in.
Make sure you restart the computer first just to avoid documents getting stuck in the print queue. Try printing again. Usually it does the trick.
The error indicates that the print carrier stalled. Try to unplug the printer from the power source. Open the scanner unit to access the cartridge area. Check and remove any foreign objects blocking the cartridge carrier path. Hold the solid white strip and gently slide the cartridge carrier to the center of the printer. Remove the cartridges then close the cover.
Replug the printer to the power source. If error still appears, please contact Lexmark technical support for additional assistance. If no error appears, reinsert your cartridges. If error reappears after installing your old cartridges, replace the cartridges with different known working cartridges or better with new set of cartridges.
I hope this information has been helpful. Thanks.
The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error.
This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
Close the printer, wait 10 to 15 seconds, then look at the LCD display.
If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
Clean the color cartridge contacts.
Reinsert the color cartridge into the carriage and close the blue latch.
Close the printer and wait 10 to 15 seconds.
If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
Reinsert the color cartridge.
Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
Clean the black or photo cartridge contacts.
Reinsert the black or photo cartridge.
Close the printer and wait 10 to 15 seconds.
If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
Remove and then reinsert the cartridge indicated in the error message.
If the error is still displayed, clean the contacts.
If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
Remove both cartridges, lower the latches, and close the printer access door.
Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
Turn the printer back on by pressing the On button.
When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
If neither of the steps above fixed the problem, either the cartridge or the printer is faulty
I have a lexmark x5150 printer, scanner, copier, and fax machine. I keep getting the message: hardware error 0502. The cartridges are stalled on the left side and the printer won't do anything. Can someone help me??