Question about Philips GOGEAR SA6045 MP3 Player

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Philips GoGear SA3245 cannot be repaired

When I switch my player on it says updating then switches off. I have tried to repair with the device manager but it tells me there is a problem with the firmware and it cannot repair.

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  • littlejjjj Oct 30, 2008

    mine too

  • Anonymous Nov 11, 2008

    *******

  • Anonymous Nov 27, 2008

    i bought this player off ebay and its also switching off...only had it 2 weeks for gods sake...help!!

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3 Answers

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I am not 100% sure this will work but try to reset your mp3 player first.
What you do is there is a small hole on the bottom side of the player (next to the lock/unlock tab), just get sth sharp and push it in the hole .That shoudl reset the mp3 player. And then connect it to your computer. Then dosconnect it poroperly ans see if it switched on.
Hope that helps :)

Posted on Aug 04, 2009

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I had exact same thing happen, i phoned ther help line and the guy had me install some alternative device manager and that sorted it out, however i keep having problems with it switchin off & not switching back on without pressing the RESET button first :-(

Posted on Nov 03, 2008

  • devil monkey Nov 03, 2008

    there Contact info is...........+44 (0)1 293 776675 <<>>

    http://www.support.philips.com/support/h...


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Philip Gogear is made in England and you know these little Gogears have BIOS chips in them and they can be flashed and upgraded. Flashed means erased and updated ,but those british s**ts aren't going to put the software out there, because they want you to buy more gogears. Now that you have a tramma relationship with your Gogear, chances are you'll buy another one. Like most abused children would.

Did you know that the British had information that the Japanize were going to bomb Pearl Harbor. They diidn't tell the United States because they wanted the U.S.A. to be dragged into the war.
And thats because the Germans were kicking the Sh*t Out of them...

Posted on Nov 22, 2008

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Posted on Jan 02, 2017

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1 Answer

Philips go gear sa3245/97 not starting


You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.

Instructions


Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.


Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.


Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .


Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.


Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.

Mar 31, 2011 | Philips Audio Players & Recorders

1 Answer

My GO Gear wont start up it just show PHILIPS www.philips.com/welcome and then it shutdown it self i did do the reset button but nothing change please help my GO GEAR IS SA3245/37 thanks in advance


Hello,

When your GoGear is stuck on the Philips logo, a repair can be made using the Philips Device Manager.

When not having installed this "toolbox" on your computer yet, go to the support site for this player:
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA3245/37&slg=en&scy=US
Download the Device/Firmware manager and run the toolbox.

When needing more help, just add a comment in this thread.

Feb 16, 2010 | Philips GoGear SA178 MP3 Player

1 Answer

My gogear 8gb won't stop updating


Connect the player to power and pc with the device manager running. Reset the player by holding the off-switch and the volume-+ (plus) switch, and as soon as the player shuts off, press and hold the volume- - (minus) switch. The philips device manager should come up now and recommend a repair, let it do so.

Jul 05, 2009 | Philips GoGear HDD1830 MP3 Player

1 Answer

Lost memory on my philips gogear 2gb


3 different problems:
ashton -
If your GoGear is an HDD model, then it is incompatible with both Vista and Windows Media Player 11. If you have Vista, forget about this player. If you have XP, roll back your Windows Media Player to version 10 and try running a Repair in Philips Device Manager - the damage might already be done, but it is worth a shot.

If you have an SA model GoGear, get the latest Philips Device Manager from www.usasupport.philips.com. Make sure you enter your correct model # in the website, or you will damage your player. Run an Update in the updated Philips Device Manager to upgrade the firmware to fix the freezing issue. Philips has a weird quirk that if you want to really upgrade the firmware, you have to also update the Philips Device Manager first or the Device Manager from the CD will give you a false positive: "Your device is already up to date."

mwungura - You problem may be hardware related, which will require a replacement, but here's how we'll find out: First, make sure the hold/lock switch is not engaged. Try turning your player on again. Consult your manuals for details on what I have just said. Second, try resetting the player - the Philips website/user manual will tell you how to reset your particular GoGear. Third, download the latest version of your Philips Device Manager by going to Philips website. Once you have done that, first run the Update function to upgrade the firmware. Finally, run the Repair function in the updated Philips Device Manager. If all of the above methods fail, call Philips and find out how to get an in-warranty replacement (or take it back to the store).

Guest - your player is screwed - there is no software available for fixing that problem. Call Philips and find out how to get an in-warranty replacement (or take it back to the store). The problem was caused because you deleted a key system file when you were trying to delete music - next time, be very, very careful.

-Tha Mp3 Doctor

Dec 14, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

MP4 GoGear won't connect to PC


Make sure the hold/lock switch is not engaged. If you are running Windows Vista, you need to get the upgraded software from Philips website. If all else fails:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Nov 30, 2008 | Philips GoGear SA3245/37 Digital Media...

1 Answer

Philips GoGear 2GB memory corruption


You have to do the "update" in the Philips Device Manager (make sure you are connected to the internet when you do) to repair the corruption: Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Sep 10, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

My MP3 Player not turnning off


Make sure the lock switch is off. Reset method is power on plus volume + at the same time for 5 to7 seconds.
Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Aug 21, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Switches istelf off half way through boot up


Open the Philips Device Manager - try update, and then repair

Aug 13, 2008 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Philips firmware upgradation


on switching on mesage displays connect it to pc and repair using philips device manager , what to do now ?

Jul 06, 2008 | Philips GoGear SA3125/37 MP3 Player

4 Answers

My philips 3345/37 media manager error


Install and run the Philips Device Manager from the product CD.

Switch off the player.

Press and hold [VOL+] whilst connecting the player to the PC.

Device manager should report device error.

Follow on-screen prompts.

This should format the player and re-load the system files.

Apr 26, 2008 | Philips GOGEAR SA6045 MP3 Player

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