Question about HP Photosmart C5180 All-In-One InkJet Printer

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HP Photosmart C5180 - Ink System Failure. Error Oxc18a0306

I need the MFG Commands, Special Key Combo, to fix the Ink System Failure, Error # Oxc18a0306. Please help

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  • satfreeman Oct 10, 2008

    I have the same problem and wonder if there is a recall as this is our second replacement printer of the same modela and brand.

  • basia_mosins Nov 04, 2008

    I have the same error code that cannot be bypasssed. I have followed HP instructions to remove ink supply, powerdown the printer and then restart printer and reinstall ink supply. I will try the solution posted on this website...and report back later. Thanks for providing a possibility! HP charges $35 to talk (my printer is a little over a year old) with no guarantee.

  • idahobug Nov 15, 2008

    Also have the Ink System Failure, oxc18a0001 error. Have replaced cartridge. Will not clear the error

  • mrjean27 Nov 25, 2008

    I have an Inksystem failure number 0xc18a0006, turn printer on and it gives error mesasge.... no getting around it ...tried all of HP's online fix its with no results....

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Try updating your drivers first:
Create a new folder on your desktop and name it newhpdrivers. Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop. Power down your computer. Reconnect the printer to the computer and turn printer on. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done


anaanymous

Posted on Oct 12, 2008

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Having difficulty getting my HP photosmart 3310 to print! Tried all the suggested reset options etc. even was able to get to the 'OVM reset', however, I'm still getting an ink failure msg... and when I...


Hi,

There are several special key combo for ex. 1-2-4 and 3-2-9 also 1-2-7 depending on the purpose of using it.

My suggestion would be,
Remove the cartridges,
Clean the golden ( electrical contacts ) with lint free cloth
Put the cartridges back and check if the error message disappears
If not,
Try the Full reset following these steps
Disconnect the power cord from back of printer ( while printer is on )
While holding the # and 6 button, connect the cord
( if you do this reset, the printer will loose all the memory it has stored like fax logs, will get disconnected from Wireless network )

The error message is likely due to a cartridge expiry date and certain printers do not accept such expired cartridges from present date. Try replacing such cartridge

Oct 12, 2010 | HP Photosmart 3310 Printer

1 Answer

My HP photosmart C5180 has a Ink System Failure Error code 0xc18a0201. I tried the master reset - holding the ok and help buttons down while turning the printer on and off. That worked long enough to print...


The ink system failure message has a chance to be fixed or it may be a permanent issue. It
can be pointing toward a firmware failure in the printer and if that is the case the
following steps should fix it.
Press and hold the “*” key. Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
Press and release in sequence the "1”, “2” and “3” buttons.
Display should say “Support” and display the FW rev (something like R0631R)
Mine reads R0631M
. Press and release the right arrow button until the display says “System Configuration
Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to
“Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared.
Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that, either the
“Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears.
PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the
printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall
outlet first and then into the back of the printer.
Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER”
followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK
INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the
initialization process is complete, the printer will print out a Diagnostic Page.

Good Luck!

As a side note if the printer cannot overcome the error the only printer still sold that takes 02 cartridges is the Photosmart C8180.

Apr 19, 2010 | HP Photosmart C5180 All-In-One InkJet...

4 Answers

HP Photosmart C8180 - Ink System Failure - Oxc18a0101


i had exactly this error message. Rang HP. They said it was a hardware failure, they couldn't fix over phone, would cost 2x cost of new printer to fix, but they offered me 20% discount on new printer if ordered over the phone.

But with some fiddling, problem now resolved. Here's what I did:

- press Red Eye Removal and Print Photos button together
- goes to Mfg Commands -> Enter Special Keys Combo. Press OK
- uaiux Support page (some code) -> click right arrow key until you get to System Configuration Menu - click oK
- should say hardware failure status - click OK
- says hardware failure status: Clear. Press OK to clear
- I clicked OK on this and system reset itself and problem was solved

Jun 24, 2009 | HP Photosmart C8180 InkJet Printer

2 Answers

Error 0xc18a0301


Error: 0xc18a0301 fix from HP tech support:

Let us perform some steps to isolate the issue and find a fix for it.
Please perform the following steps and let me know the message that will be displayed on the printer.
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.

Screen says "support" R0631M

Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.

Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.


Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

Is the error message still being displayed on the printer?


Print a self test page to check the functionality of the printer.
Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


May 21, 2009 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Ink system failure error Oxc18a0306


Ink system failures is a very serious problem on HP printer systems. If you have this problem you should be ready to replace your printer. However there are still troubleshooting steps that you can do to try to resolve this problem. try this Ink System Failure Trouble shooting guide.

Dec 20, 2008 | HP Photosmart C5180 All-In-One InkJet...

3 Answers

HP Photosmart c7180: "Ink System Failure" error code Oxc18a0306


I get the ink system failure message on my hp c7180 as well as an error code of oxc18a0306.

Aug 24, 2008 | HP Photosmart D7160 InkJet Printer

1 Answer

Ink system has failed.


you just need a new cartridge you can pop your old one out let me know if you need help with this

Mar 17, 2008 | HP Photosmart C5180 All-In-One InkJet...

26 Answers

Ink system failure


Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca

Oct 15, 2007 | HP Photosmart C5180 All-In-One InkJet...

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