Question about Lexmark Printers & Copiers

1 Answer

Printer was printing only in black, bought new color cartridge and installed as always and tried to print a test page , got a cartridge error message: 50c (i believe) tried all suggestions given in home page and continue to get same error message.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 1,124 Answers

Are you using the right cartridge?
Are the cartridge inserted in the correct way?
Take out the cartridges - Turn off the printer - Turn on the printer - Insert the cartridges again

You will find more help here:

http://www.lexmark.com/lexmark/sequentialem/home/0,6959,204816596_652569478_0_en,00.html

Posted on Oct 07, 2008

  • Pablo Csaky
    Pablo Csaky Oct 17, 2008

    Thank you for using FIXYA!
    Dont forget to rate my help!
    Have a great day!
    Pablo :-)

    Let me know if you have further questions about this issue.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

I cant get it to print color.


Download the HP print and scan doctor from their support website
You have checked the colour cartridge is not empty ?

Sep 03, 2015 | HP LaserJet 3800dtn Printer

1 Answer

SLOW PRINTER


You have a cartridge problem.

This condition is typically caused by one of the cartridges failing. Try removing the black cartridge and printing (not copying) a test page. If this prints at near normal speed the black cartridge is at fault and should be replaced. If the printer still prints slowly then put the black cartridge back in and remove the color cartridge, then print a page. Replacing the cartridge that causes the slow printing with a fresh cartridge will resolve the issue.

May 03, 2012 | HP Printers & Copiers

1 Answer

I installed a new color cartridge in my printer but it comes up with cartridge missing and i can't get to print in color


Power off the All-In-One and remove the power adapter (brick) from the back of the unit. Wait 20 seconds, reinsert the adapter, and power the unit on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved. 2
Reset the All-In-One's factory defaults (click here for instructions).
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.

Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3
Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark below. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4. 4
Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts
(click here for instructions). Continue to step 5. 5
Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then on again.
Does the error message reappear?
Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6. 6
Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then on again.
Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

Oct 28, 2010 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

I just installed new ink cartridges. Getting an error code 1270 when i install the color cartridge


ower off the All-In-One and remove the power adapter (brick) from the back of the unit. Wait 20 seconds, reinsert the adapter, and power the unit on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved. 2
Reset the All-In-One's factory defaults (click here for instructions).
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.
Checking the Cartridges
NOTE: The embedded links lead to specific troubleshooting documents.
Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3
Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark below. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4. 4
Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts
(click here for instructions). Continue to step 5. 5
Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then on again.
Does the error message reappear?
Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6. 6
Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then on again.
Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

Oct 28, 2010 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

I have a lexmark x8350 all in one.there is a color missing error


Hi,

Trying cleaning the contacts on the cartridge and clean the contacts on the printer use a dry tint paper towel to clean the contacts. Then try to reinstall the cartridge using the software. Next, lets try to print the self test.
Begin by disconnecting the power supply from the wall (not the back of the printer) for at least "30 seconds." This is essential. Then plug the printer back in and follow these steps:
1. Press the "Copy" button.
2. Press the "Menu" button.
3. Press the down arrow button once or until the screen displays "Maintenance."
4. Press the check mark button to select the "Maintenance" menu.
5. Press the down arrow button three times until the screen displays "Print Test Page."
6. Press the check mark button to select this. The Self-Test will start printing.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously.) Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail.


your's tech expert
Jeeth

May 21, 2010 | Lexmark X8350 All-In-One InkJet Printer

1 Answer

Print cartridge missing


Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier.

Next, try this printer self-test by following the steps given below:

1. Please turn OFF the printer.
2. Press and hold the "Color copy" button.
3. Now, turn ON the printer.
4. Once you see "0" on the display, release the "Color copy" button.
5. Press the Up arrow button until "2"appears on the display.
6. Press the "Black copy" button to start the self test. Once the page has printed, the printer will stop printing.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let me know.


If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 13, 2009 | Lexmark X2650 All-In-One InkJet Printer

1 Answer

Color ink want print after installing new cartridge


have you installed the cartridge correctly??? make sure you did

try to print a few pages, to get the ink going.

try test pages, try the aligning procedures as well.

Mar 26, 2009 | Lexmark Z515M InkJet Printer

1 Answer

Printer not printing in color; new cartridge, tests are fine


Check your printer settings to make sure the print in b & w box is not selected. Hope this helps.

Feb 08, 2009 | Dell Photo 964 All-In-One InkJet Printer

4 Answers

Hp officejet 6110 not printing with black ink


Hi lilacky-

Here are some HP support links that might be helpful... and a couple questions to consider.

Q: Is your new cartridge one of these listed below?
"The HP Officejet 6100 series and HP Digital Copier Printer 410 products use the print cartridges listed below:
* HP 56 black print cartridge
* HP 57 tri-color print cartridge
* HP 58 photo cartridge (replaces the HP 56 black print cartridge for six-ink photo printing)" info from: Installing a Print Cartridge
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00004340&lc=en&dlc=en&cc=us&lang=en&rule=12548&product=79477 Is your new cartridge a refilled cartridge? Some times those have special challenges. Has your cartridge been sitting a while in the box, maybe in a warm spot? Some times even new cartridges dry out a little. Was your old cartridge low or completely gone? Just as a test, if you put it back in your printer does the old cartridge work? Any printer error messages? Can you print a test page or an alignment page for your black cartridge? These might be too many questions but here are some HP support links with some How To information for getting more answers. Please let me know if any of these are helpful. see also: Slow or No Response from Printer
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=11882&lc=en&dlc=en&cc=us&lang=en&product=79477 -JW

Oct 03, 2008 | HP OfficeJet 6110 All-In-One InkJet...

7 Answers

Cartridge error 50c


I removed the color cartridge and left the black one. it worked.
(I have Lexmark X6100 Series)

Jan 17, 2007 | Lexmark X5150 All-In-One InkJet Printer

Not finding what you are looking for?
Printers & Copiers Logo

Related Topics:

80 people viewed this question

Ask a Question

Usually answered in minutes!

Top Lexmark Printers & Copiers Experts

Roopesh S
Roopesh S

Level 2 Expert

228 Answers

Sanath Kumar V

Level 3 Expert

684 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18299 Answers

Are you a Lexmark Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...