Question about Brother Fax Machines

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Continue to get a message to change drum soon. Changed drum already. Print quality is still not good.

I changed the drum today. The fax continues to give a message, "change drum soon". The print quality has not gotten any better either. I took the toner out and shook the cartridge, replaced it and made a copy and still cannot see the print that well.

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  • gbrown778 Oct 07, 2008

    To Ekse
    The model is Intellifax 4750e

  • gbrown778 Oct 08, 2008

    Ekse, thank you so much for your input. Our fax is the Intellifax 4750e, business class laser fax, super G3. I opened the cover, pressed options and it said, "no original", online. Its still telling me to change drum, although it has a new drum. Any other ideas?

  • gbrown778 Oct 08, 2008

    Ekse,

    Thank you, Thank you, Thank you!!!!!!! It worked.



    Now, do you have a suggestion for the bad print quality? The machine has a new cartridge of toner in it.

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Hi

This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.

Posted on Oct 07, 2008

  • Robert Lee
    Robert Lee May 14, 2014

    Model MFC-7460DN, I had to press the clear key instead of the option key. Otherwise this worked great.

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Your drum unit which you have replaced have still not detected by the fax machine.you have to reset the machine when you change the drum.or replace the drum and insert the new drum in the OFF mode so it will not know if any thing changed in the machine and mostly should work as normal.

please keep updated.

Posted on Oct 07, 2008

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this happens when the drum nears its end of life This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.

After changing the Drum, open front cover and press "clear" then press "1" to reset.

Note
    Brother strongly recommends that customers do not use generic drum units and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability.
    If you are using a genuine Brother drum and toner and after following this procedure the unit continues to show "CHANGE DRUM SOON", your machine may require service. Please contact the Customer Service Center.

Posted on Oct 07, 2008

  • Starnley Johnwells
    Starnley Johnwells Oct 07, 2008

    hope this helps.goodluck and godbless

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Take out the drum, clean all contacts and all the inner of the printer with spray air (buttane), and try inserting the cartridge again. If this will not fix your problem your printer must be serviced.

Posted on Oct 07, 2008

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That means that you need to replace the drumkit, post the exact model to get replacement .

Posted on Oct 07, 2008

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After the drum replacement, the unit might need to be reset, can you post the model so I can look into this?

Posted on Oct 07, 2008

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Change drum soon message won't go away after changing drum and toner. what do I need to do?


35YRTECH, aren't you being a wee bit flippant? I just changed my drum, had the same problem, and no where in mys instructions does it tell me how to inform the printer that I did reset the drum.

Anyway, here's how to do it (form the brother web site)

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    1. Open the front cover.
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    4. Close the front cover, pressing firmly on each side until they click into place.

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http://www.brother-usa.com/FAQs/Solution.aspx?FAQID=100000007572&Sympt=Why+does+the+message+CHANGE+DRUM+SOON+continue+to+appear+on+the+LCD+display+after+I+replaced+the+drum%3f&Model=58&ProductGroup=2&Keyword=Change%20drum%20soon%20message&ProductID=PPF5750e

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