Question about Samsung Prostar 816 Phone
We had power outage yesterday and now our office phones need re-programmed. We have Prostar 816. Since the power came back on, only one phone is ringing and the held calls are ringing back within a few seconds. We also cannot pick up phone to answer, we have to hit line that's ringing. How do we restore settings to the way they were? Our power went out as well and now the phones will not ring. Any suggestions on how to fix that?
The owners manual sucks. Somehow I got the directions from somewhere else but have since lost and all I need to know is how to change the stinkin speed dial #'s. I can't seem to find written directions anywhere for my model (I'm told it's a 816 but everything I've read isn't right) and I can't get any of the videos to play. :'
Posted on Jan 20, 2011
If you have a programming manual you can change the settings on your own. If not, you will need to contact the installer or a local interconnect company that services Samsung. It seems as though the memory switch inside the ksu is turned off. If that's the case, it needs to be turned on and if not, you either have problem with the ksu or the power outage was a brownout. Sometimes a very short loss of power can cause corruptions in memory, however I seriously doubt it in this case. Your system is acting as though it's memory has been set to default.
Posted on Jan 06, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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