Question about Canon PIXMA MP830 All-In-One InkJet Printer
When I scan to copy a document from the ADF or the platen or scan to pdf I get a black vertical line about two inches from the right side from top to bottom. When I print from the computer the document is fine but if I try to copy that same document from the platen or from the ADFscan the copy has a line down the right side. Also, if I scan that same document to save as a PDF on my computer I get the line. I never had this happen before and can't figure out what is causing this.
As a tech I've never seen that happen. from the doc feeder only Yes, not both the feeder and the glass but not show up when you print from the computer ?????????
For sure there is a dot or something on the small strip of glass, only when you do it from the feeder.
the reason is that the document is moving and the dot on the "small" strip of glass now looks like a line to the copier.
You said it also does it when you lay it down on the glass !!??(platen) that should of indicated the drum has a ring around it, but since it doesn't come out on the PC copy then the glass must have a line on it.
Posted on Oct 07, 2008
This won't help fix the problem, but we get the same black line when printing from the pc. It looks like one of the black inks has leaked into the bottom tray (paper exit) just the front side of the rollers as there is a huge smudge there. No idea where it comes from. Tried to clean it up but seemed to come back. ??maybe the ink leaks from the cartridge or somewhere below the cartridge???
Posted on Oct 20, 2008
Problem solved. There was a small speck on the glass strip that the scanned item passes over. Lift the cover to expose the platen and check the glass strip at the left end for any specks or dirt. Careful cleaning of this strip solved my problem.
Posted on Mar 29, 2013
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