I have looked at the guide and tried to read it and apply what I think it instructs me to do. However, I am not able to change the size of my label. Very frustrating. Linda Kimsey you can email me at email@example.com
1) Turn it on
2) Press function
3) Press the right facing arrow until 'size' appears on the screen
4) Press function again
5) Press the right or left facing arrow to make it smaller or larger
6) Once the small arrow on the screen is under the size you want press function again
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Is this what it's reporting on its display panel when you try to print? Most likely the paper stop in the drawer has moved or been changed to something other than letter; so the printer thinks it has something other than letter size loaded (probably got moved to A5) The printer "reads" the the drawer stops, it does not "see" the paper it needs.
go to Menu, reports, and print out the top report.
This will show you what the printer sees as the default tray, and what paper size and type are set for each tray.
If you have plain paper in each tray, make sure that the setting page also shows that each tray is set to letter, plain.
This printer sets the tray type automatically, based on the way the tray is set. There are little tabs on the side of the tray that change as you change the size of the paper with the paper guides.
If the paper guide is set even one click off, this can cause the printer to read the paper size incorrectly, and thus will not change to the next tray. ( if it thinks that tray 2 is A4 paper, but you are printing letter, it will not change to tray 2).
if the trays ARE set correctly, but the printer is still reading it wrong, then there could be something wrong with the sensor ( metal fingers and switch ) inside the printer.
Is a setting in the printer. Go to start >Brother> start center> on top go to configuration. then it will ask you for a password. use "access" for the password. click on general setup and you'll see document scan at the bottom. Change it from letter to legal and apply.
What does it say in the display?..load paper plain letter....load MP feeder? I think the problem is the following. On the menu right arrow over to the paper menu. Hit select...it then gives you sub menus...paper type...paper size. Go to paper size...specify the tray your using...most likely tray one. Hit select and see what size paper its set on. I'm assuming your trying to print on letter size. If it says something else like legal...executive..A4...change it in the menu to letter. If it changes to letter hit select to save the setting. Now if it won't change in the menu pull open the paper tray. The back paper guide is real sensitive on these machines. You have to make sure the geen/blue tab on the back is set exactly into the letter size slot on the tray. That slot will be slightly bigger than the rest of the teeth you see on the bottom of the tray. If you have it set right then there should only be the 2 bottom tabs extending on the outside left side of the tray. Those tell the printer what size paper is in the tray. If theres 3 sticking out...you still don't have it set right for letter size. Okay..the last thing. Something that goes bad on those machines is the tray card. Its where those 2 tabs on the side of the machine I mentioned interface with the printer. They can go bad. You can either replace that card..or trick it. To trick it go back to the paper menu...paper size tray 1. Open the tray...and close it again. The setting on the screen will change to another size...do that again or until it changes to letter size. The leave it alone. You may have to do that everytime you add paper an reinsert the draw unless you replace that card. Hope this helps!
I'm not sure if this will help, but are you printing from adobe? If the page is a little small on the pdf and you have Adobe set to "adjust paper size to fit document" the printer will keep trying to print to A4, which is smaller than letter.
If the printer itself is doing this when printing from any program than I'm not sure what is wrong.
Did you try uninstalling and reinstalling driver? Do you have the newest version of the driver, i have the same printer and I think online a May 2008 driver is available
Check the guides in the paper tray to make sure they match up to the proper position for your paper size. If for instance the paper tray is set to A1 by accident and you are using letter paper, then you request to print on letter sized paper the printer will think it doesn't have letter paper available and will ask for some. The position of the guides in the paper tray are what tells the printer what size paper is in that tray. Otherwise your paper settings in the paper meny are wrong as this can override the paper tray settings, check them to make sure they match the paper size in the trays also.