Bissell Pro Tech Pro Steam Cleaner - no suction @ pump
Problem - no water or soap flow when depressing the trigger.
Check belts - both ok!
Lines do not appear to be clogged however I did blow some air though them.
Pulled lower top cover to expose pump. Pulled line off pump - no suction? Should I get noticeable suction from the pump?
Re: Bissell Pro Tech Pro Steam Cleaner - no suction @...
Take a look at the Service Center Repair Manual (courtesy of Bissell New Zealand): http://newzealand.bissell.com/images/IncludeContent/Service_Center_Help/Upright_Deep_Cleaner_Repair_Guide.pdf
There's a (basic) diagnostic routine for cleaning solution flow (page 7). However, there's a step that's (somewhat) left out. If you follow the diagnostic and get no spray, then try to spray with the hand-held upholstery thing. If:
1) you can spray cleaning solution with the hand-held upholstery thingie, and
2) there's no pinching of the lines at the base of the unit,
...then your heater block is probably blocked. There's a Lower Handle Disassembly guide (page 20) which you can follow to get at the heater block. The input port on mine was blocked with lime, and quite clearly so (I live in an area with pretty heavy water). You can also take the heating block apart (page 8) to better clean out the flow channels, and apply some descaler. I suppose you could also just recirculate descaler through the input and output ports of the heater block, but I wasn't exactly equipped to do so.
If you can't spray cleaning solution from either the upholstery thingie or the main unit, you probably need a new pump. Word of advice: get the one with the METAL PULLEY on the end. The old ones had plastic pulleys which often failed or deformed to uselessness after a while. Since the pulley wasn't replaceable, you had to order the whole pump assembly. Bissell maintains a list of service centers in various countries / cities which can either repair your unit for you, or, considering the name of this website, sell you the parts.
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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There are a few things that can cause a Bissell carpet cleaner to not dispense water. First thing to check is the belts if your machine is a Pro Heat. The flat belt goes around the motor shaft and the pump. As the motor runs it spins the pump. This is a stretch belt and stretch belts should be replaced at least once or twice per year to work properly as they will lose elasticity even if the machine has never been turned on. The first thing to check is to see if water will spray from the upholstery tool. If it sprays but you still get no water at the floor jets then check and clean the jets to insure they are not clogged. Getting water from the upholstery tool means the pump is working ok. If not, make sure the water tank and soap tank are not empty. Even if the water tank is full make sure the soap tank is full too. I would suggest NOT putting any soap in the soap tank because that is what causes most of the problems. Put plain tap water in the soap tank and try the machine again. Hold the trigger down giving it plenty of time to flush out any air bubbles and/or soap from the pump and the lines. If you still can't get any water from to the floor jets the most likely problem is the heater is clogged with mineral deposits or soap gunk. When a machine sits in the closet for months the soap in the lines coagulates and will clog things up. Which is why if you want the machine to work for a long time NEVER put soap in it. To do a better job of cleaning put your soap and hot water into a sprayer and use this solution to pre-condition the carpets. Pre-conditioning gives the soap and hot water a chance to dissolve the gunk in your carpets, then use fresh hot water in the machine to flush the soap and dirt from your carpets. Your machine will last longer and your carpets will be cleaner and stay clean longer because you rinsed out the soap. If you try this method you will be amazed how much cleaner your carpets will be. If you need to clean the heater you will need to separate the handle assembly by removing all the screws. First make sure the machine is unplugged. You'll have to figure out which screws need to come out, it's not too tough. The heater is inside the handle. Look at how it comes apart so you will know how to put it back together. The heater is the silver metal thing with wires and hoses. Remove the screws that hold the cover on being sure not to lose any of the tiny red gaskets. Remove the cover and clean the soap or mineral deposits from the heater core, put the cover back on and put it back together and it should work fine. To keep it from getting clogged again simply make sure you use soft water if minerals were the problem and never put soap in the machine.
You need to check that the motor drive belt is OK and turning freely to drive the water pump - under the flap on the right side at the front as you look at the front of the Bissell. If this is OK have you filled the cleaning bottle with fluid etc? If so you may have an airlock in the pipe from the bottle to the motor. You can also have a blockage from the pump to the dispenser nozzles and can test this by taking off the top cover and taking the plastic tubes off them to see if water comes out of the tube. You can also do the same for the tube from the tank to the pump to see if water is getting to the pump OK. Also make sure that the mix valve setting (on the left side - looking from the front) is not turned to the off position. This could also be blocked and need cleaning or replacing.