Question about Dell 3100cn Laser Printer

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DELL 3100 CN

004-321
Restart Printer

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  • Anonymous Oct 08, 2008

    When I replaced the drum I got the 004-321 message.

  • tfc2008 May 11, 2010

    Can you be more specific about where the sensor is located?

  • tfc2008 May 11, 2010

    can you more specific on what/where the ibt sensor is located?

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  • 188 Answers

This error, 004-321, is that the MCU can not receive the output signal from the IBT ( intermediate belt transfer assy) at the specified timing.

There are several possible causes for this.

1) the IBT unit is defective. even if it is new, in rare instinses, they can be out of the box defects.
try reinstalling the old unit and determine if the same error exists. If that error goes away, the new unit is defective. request an RMA from the supplier and replace with a known good one.

2) the IBT sensor is defective ( or dirty... toner dust obstructing sensor ). This sensor is located at the left hand side of the metal cross bar underneath the IBT when removed. Try blowing out the sensor with a can of compressed air. Be careful not to spray this at the toner cartridges directly as this will just blow more toner up into the air, and the fine toner dust should not be inhaled. I would suggest putting a paper towel between the sensor and the cartridges before using the compressed air for that reason.

There are other possible causes for this error, all of which are far more expensive to repair and even less likely to be the cause, as your printers were working before changing the ibt's out.

Good luck :)

( if you found this solution helpful in resolving your issue, please remember to rate the solution as "fixya"..

Thanks

Posted on Oct 10, 2008

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