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Make sure the paper try is properly attached. Try to unplug the power of your pinter and the USB cable for about 2-3 minutes. Restart your computer. Plug the USB and power to the printer then turn it back on.
before you print you must go to print properties. then customize your settings. go to effect settings and select your paper size and fixed that. under that select scale to fit it you have that option. then click ok
Ok, I was having this same problem and the solution for me appears to lay in the fact that the "photo tray" was pushed in, signaling to the printer that it should print to the size specifications of a photo (approximately half the width of a standard letter page).
I should also mention that with my problem, the printer would hang at every single print job--presumably to wait for you to input your photo paper--and that executing this fix solved the problem.
To fix this, I followed these instructions:
SOLUTION:Follow the steps below to correct the issue:
Disconnect power to the printer.
Remove all photo paper from the Photo Tray.
Push the Photo Tray completely into the printer.
Snap the Photo Tray out (towards you) sharply.
Reconnect power to the printer.
Print a self-test on 8.5 X 10 paper.
Engage the Photo Tray.
From the Printer Toolbox, select Calibrate the Photo Tray .
Look for the gray-colored carriage on the right side of the printer.
the horizontal (bottom) edge of the carriage and follow it towards the
back (or in) until it makes a 90-degree turn. Follow it down to the ¼
inch-high, black-colored capping station.
Using a screwdriver or similar tool, push the capping station toward the back of the printer.
Do not pull on the ribbon cable when moving the carriage.
sure to not push up on the carriage, move the carriage to the middle of
the printer. If the carriage is still locked in place, push the capping
station farther into the printer and try moving the carriage again.
the carriage is pulled out from the right-hand side of the printer,
remove both print cartridges and store them according to specifications.
If it can print from the internet, it is working properly. I would disconnect the printer from the computer, uninstall the drivers and reboot twice. Reinstall the drivers and hook up the printer when instructed. Make sure that you select this as the default printer. (unless, of course, you have another as default)
Make sure the cover that holds the ink cartridge in place is completely closed down on the cartridge. Also make sure there is not a pencil or something under the cover where the ink is , obstructing the print head