Sony Handycam  DCR-SR42 Camcorder Logo
Posted on Jan 04, 2012
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E 31 00 code comes

Camera on but hard disk not formatted .

1 Answer

ZJ Limited

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  • Sony Master 17,989 Answers
  • Posted on Jan 04, 2012
ZJ Limited
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E:31:00 error code indicates problem with HDD in camcorder that is not working for some reason. Please check flexible ribbon wire is connected properly in HDD to main board and if its OK then HDD is bad and will be replaced to solve the issue.

Also, you can try a hard reset. Unplug the camera from power supply and remove the batteries. Restart it after 30 minutes. This should drain all the charges and reset the unit.

Also try reset settings. Look for reset/restore settings in menu. If dont solve it, please call Sony to check on warranty.

Hope this helps; also keep in mind that your feedback is important and I`ll appreciate your time and consideration if you leave some testimonial comment about this answer.

Thank you for using FixYa, have a nice day.

4 Related Answers

Anonymous

  • 3 Answers
  • Posted on Sep 24, 2010

SOURCE: E:31:00 Error Code on sony camcorder

Recently, I faced the same problem with a Sony XR-155 camcorder while being on vacation. Fortunately, I managed to recover my videos. First, make sure that you as little as possible to the hard drive in the camera menu, so I would not recommend to rebuild the image database or to reformat the drive.


Connect the camera to your PC in the same way that you would usually do. When I tried to access the drive in Windows Explorer, I got a message that the drive was not readable and needs formatting. You do NOT want to do that. I decided to make a full backup of the drive first, so that I could safely fiddle around later on.


The program that I used is Paragon Drive Backup. It gave me a few error messages during the back-up, which I all ignored, and after about 1.5 hours the copy was ready. The next step was to mount the image as to a free drive letter. I figured that I would need some kind of data recovery tool to extract the data, but to my surprise, the mounted disk image was readable in Windows Explorer as if no problem had ever occurred. Luckily, I was able to extract all of my videos from the camera in this way.


Of course I do not know for certain whether this technique also works in your case. For instance, it could be the case that the code E:31:00 is a generic HDD error message and therefore, it might be the case that your camera has a different problem than mine had. However, I think it is worth the shot to try to recover your data in this way (I assume Backup & Recovery 10 Suite does the same trick, a demo version is available on http://www.paragon-software.com/downloads/home/).


This procedure of course does not fix your camera (what I understand from various massages across the internet is that you should send it to Sony to get it repaired), but at least you might be able restore your data. I hope that you will be successful, good luck!

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Anonymous

  • 2 Answers
  • Posted on Jan 31, 2011

SOURCE: error code E:31:00

The solution is very simple if your camera has a memory stick slot! For those who has any Sony camera with memory stick slot, try this:
1- Place the memory stick
2- Go to "Home" -> "Manage Media" (or something like that) -> And select the option to change to the memory stick, instead of HD.
3- Go to "Manage Media" again, then to "Format Media", so choose to format the HDD! - Now that you are running the camera from memory stick, you'll not have any problem to format the HD.
At least worked with me! I think it worths the try!

Anonymous

  • 2 Answers
  • Posted on Jan 31, 2011

SOURCE: E:31:00

For those who are facing HDD problems and have any Sony camera with memory stick slot , try this:

1- Place the memory stick

2- Go to "Home" -> "Manage Media" (or something like that) -> And select the option to change to the memory stick, instead of HD.

3- Go to "Manage Media" again, then to "Format Media", so choose to format the HDD! - Now that you are running the camera from memory stick, you'll not have any problem to format the HD.

At least worked with me! I think it worths the try!

Anonymous

  • 1 Answer
  • Posted on May 31, 2011

SOURCE: I have a sony hdd camcorder hdr xr150. iam getting

i have sony dsr-450wspl err 91-123 fix???

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