Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

1 Answer

The extension arm of my Dyson Animal no longer has any suction. I can attach it but it has extremely limited power to reach high places or under furniture. Also, when I stand the unit, used as vacuum, upright and the top valve opens, there is a strange noise that wasn't present when I first purchased.

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1 Answer

You have a blockage within the wand or at the u-bend at bottom of the hose....try removing wand and see if u hav esuction at end of hose...if so wand is blocked,if not removed u-bend

Posted on Oct 26, 2008

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The turbine head of my DC39 stopped working. The suction is super, took the brush out and disconnected the hose and looked into it, no blockage is visible looking. ideas?


hi russ, it's jack at dyson.

i'm sorry to hear you're having difficulty with your dc39's triggerhead floor tool. i appreciate you've already checked for a blockage, but you may want to follow the steps shown in our online support guide just to make sure there's nothing you've missed: http://www.dyson.co.uk/support/dc39/dc39-animal/machine-is-not-working/dc39-check-extension-tube

if you find there's no improvement after running through these checks we're happy to help further - and if a replacement is needed, we can confirm if this is covered under your dyson warranty. you can reach our experts directly by calling on 0800 298 0298 (uk), 1-866-693-9766 (us), 1-877-397-6622 (ca) or 1800 239 766 (au).

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Mt dyson has too much suction


Hi there, it's Jack at Dyson.

I'm sorry to hear you feel your DC40 has too much suction. This sounds unusual, and in order to help you resolve things we would need to take some further details about your machine, and the particular flooring type you're having difficulty with.

When you have your machine to hand, please call us directly so we can talk you through some simple troubleshooting checks to make sure everything is correct with your DC40. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Sep 27, 2014 | Dyson DC40 Animal Upright Vacuum -...

1 Answer

After vacuuming with my Dyson animal DC 17 I placed the vacuum in a upright position and the vacuum cuts completely off. Also the wand no longer has suction....


Hi John,

I'm sorry to hear you're having difficulties with your DC17. This issue sounds unusual, and we'd appreciate the opportunity to provide further assistance. Please call us free on 1-866-693-9766 - or if you'd prefer, email your details to askdysonUS@dyson.com. Someone will be in touch as soon as possible to help.

We'll look forward to helping you resolve this.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 19, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson 14 Animal seems to not have the suction


Hi its Darran at Dyson.

Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.

If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.

I would recommend washing the filter if it hasnt been done for a while.

You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at www.dyson.com.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Apr 25, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

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Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

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1 Answer

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Dec 13, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

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poke it out with a screwdriver this will dislodge the hair it might take a while to get it all out

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1 Answer

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chech the hose for a blockage this would cause the hose to compress as you describe

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You have a clog in either your hose or your wand. You need to take off the wand and hose and inspect them.

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hi samdan... have you checked all the hose attachment vents .. ie Under the vacuum as well... How long is it since you replaced the filters?

Try giving the Yellow cone inside a blow out. these tend to become clogged from time to time!

Regards Faggly

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