Question about Lexmark P915 InkJet Photo Printer

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Cartridge Problem I have put a color and black cartridge into the printer and it says that there is an unsupported cartridge and I need to install the correct cartridge. The thing is my printer was working fine about two hours ago and now this is all i get. It is making me so MAD... Please help me solve this! starla.yarbrough@yahoo.com

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  • pspjane Oct 07, 2008

    Thanks. The black is working now it's the color that is being a pain...

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Hi,
just a couple of quick suggestions that might work or help you with your problem (if you haven't already tried them, that is)

1. Have you tried left clicking on the start button on your computer screen, putting your pointer over
the All Programs, then placing the pointer over accessories, then placing pointer over System
Tools then left clicking on System Restore and restoring your computer to an earlier date or when
it last worked properly?

OR

2. Have you tried going on to your Control Panel then Add or Remove Program's and deleting your
printer from the list, restarting your computer once it has been removed, waiting until your
computer has started up and you have loged on fully and then re loading your disc for your printer?
If you haven't already tried this aswell.

Posted on Oct 07, 2008

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Hi, I have a lexmark x7170 and keep getting an error message "unsupported cartridge". Help please!!


If you receive an error message that tells you that you have an unsupported cartridge, then you need to remove the cartridge. After installing the appropriate type of ink cartridge you should no longer receive the error message and you can then perform a print test.
Instruction on how avoid unsupprted cartridge message.
  1. Lift up the scanner unit (with the power on). The printer cartridge carrier will move to the top of the printer into the loading position.
  2. Press down on the lever above the cartridge and then raise the cartridge lid. Remove the cartridge and make sure the cartridge supports no more than four colors (cyan, yellow, magenta and black) and a speed of 22 parts per notation.
  3. Insert the compatible ink cartridge into the carrier and then lower the cartridge lid. Close the scanner unit, then make sure plain white paper is inserted into the paper loader.
  4. Press the "OK" button on the control panel and the unsupported cartridge message should be gone. Press the "Select" button and a test alignment page will print.

Nov 21, 2010 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

Brand new lexmark printer, toner and cartridges installed, but get error 32 unsupported black cartridge error -tried updating drivers on lexmark site -tried taking cartridge out and reinstaling...


You could find the root cause by performing different steps. One of the easiest methods is that you need to make sure that the plastic protective tape which is usually used on the new black cartridge is off. Usually the user makes this mistake. This mistake might occurs due to absent-mindedness. The reason could also be some distractions which happen while loading the new black ink cartridge.

Nov 17, 2010 | Lexmark C546DTN COLOR LASER PRINTER ...

1 Answer

I have a lexmark 2580, I keep getting 'unsupported cartridge' message, and one of the lights on the printer is constantly blinking. I have brand new lexmark cartidges installed.


Problem Unsupported Cartridge; Error: "Unsupported cartridge"; Incompatible cartridge error; Incompatible cartridge in the printer; Cartridge not recognized Solution What you will see
When a cartridge is inserted, an Unsupported Cartridge error message is displayed on the printer operator panel.
Affected printers
This issue affects printers sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. NOTE: The cartridges for these printers are sold exclusively in these stores or on their websites.
Explanation
The printers listed in the table below are compatible with a #2 cartridge (in single cartridge printers) or a combination of #2 and #3 cartridges (in two-cartridge printers). They do not support the standard color 28A 35, and Mono 29A 34 ink cartridges. If the standard color 28A 35 or Mono 29A 34 ink cartridges are used in these printers, they will fail to print and the printer will post an Unsupported Cartridge error message.
Solution
Lexmark recommends using either a #2 cartridge for single-cartridge printers or a combination of #2 and #3 cartridges in two-cartridge printers.

Cartridge compatibility chart

NOTE: These printers are sold exclusively in the Dixon Store Group (DSG) in Europe and in Circuit City in the U.S. The cartridges for these printers are sold exclusively in these stores or on their websites.
Item Printer #2 Color Cartridge #3 Mono Cartridge #31 Photo Cartridge 1 Lexmark Z738 Yes ... ... 2 Lexmark Z1380 Yes Yes Yes 3 Lexmark Z1480 Yes Yes ... 4 Lexmark X2480 Yes ... ... 5 Lexmark X2580 Yes Yes Yes 6 Lexmark X3480 Yes ... ... 7 Lexmark X3580 Yes Yes Yes 8 Lexmark X4580 Yes Yes Yes

Nov 07, 2010 | Printers & Copiers

3 Answers

My printer keeps saying left cartridge incorrect. I know how to put the cartridges in, I've had this printer for 4 years.


The connector for that cartridge isn't working properly - if you're lucky all you will need is a new cartridge; if you're unlucky a new All-in-one.

Nov 14, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell 944 error message 1102 after fitting new DellBlack Cartridge


hi there,

you can try these steps:

try to remove the new black cartridge. get a clean cloth. gently wipe the copper strip of the cartridge. unplug the power cable of the printer. gently wipe the contacts of the black cartridge carrier (where you put the black cartridge in). close the carrier, plug the power cable back in. install the black cartridge. then check for the error code.
if you still have same error code, try the old cartridge.
if the old cartridge still works, you need to contact dell for the replacement of the black cartridge (if you purchase the black cartridge from dell)
if the old cartridge is also giving same error. try the steps on the color cartridge as well, it might be with the color cartridge error.
or both.
worst case scenario the contacts on the printer carrier might be broken already.
but in this kind of situation. 98% it's the cartridge that's causing the issue.

have a great day :)

Oct 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Unsupported cartridge??????????????


Check to make sure that all of the packing "tape" has been removed correctly on the replacement cartridge and that the cartridge is seated correctly and the circuit contacts make good contact with the contacts within the carriage assembly and that nothing is obstructing it. Possibly a defective cartridge..

Aug 01, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Ink cartridge light keeps blinking


you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.

Jul 07, 2008 | HP DeskJet 940c InkJet Printer

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