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Trouble viewing DVDs

We have a JVC plasma display receiver and screen, and a JVC DVD/Video player. After inserting a DVD, a large black rectangle appears in the middle of the screen with the movie playing behind it. If we press the display button on the TV remote, the display will appear in the black rectangle. If we press the sleep timer button on the TV remote, the black rectangle will go away for a few minutes but then reappear.

Can you help?

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I signed up for the "chat" and the problem was solved very quickly. Thank you - great service!

Posted on Oct 07, 2008

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