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When I attempt to use my scanner, I get following message THE NECESSARY FILE COULD BE MISSING, OR DAMAGED OR THE SETTINGS ARE INCORRECT. REINSTALL THE SCANNER DRIVER. SCANNER DRIVER WILL BE CLOSED. ON MY PC, THE SCANNER WORKS FINE. MY PROBLEM IS WHEN I AM MAKING EFFORT TO USE WITH MY APPLE DESKTOP. I HAVE UNINSTALLED AND REINSTALLED THE CANOSCAN LIDE 35 SETUP CD-ROM HELP THANK YOU

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No solution. just figured that I could buy a brand new scanner for $50 bucks. Seems most items purchased today are not fixable, and we continue to live in a throw away society.

I plan to ask my apple people to see if they can help the next time I go to see them.

thanks


pat mcbee

Posted on Oct 07, 2008

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1 Answer

What is an error 1-2070 mean?


Check to see if the required files are present:
  • Go to C:\WINDOWS\system32\kodak. Check for 2 folders "kds_aio5000(for AiO 5000 series printers) and kds_aioesp(for ESP series)
  • Depending on printer model, open kds_aio5000 or kds_aioesp.
    • For kds_espaio it should only have the lib folder. It doesn't have the ekaiowia.dll
  • Inside the lib folder it should have cct.ekpgct, hippo.dll. Both for kds_aio5000 and kds_aioesp.
  • If hippo.dll is missing then try the following:
Option 1: 1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner 2. Right click on aioscnnr.msi2_bing.gif and choose uninstall once this is finished reinstall it by double clicking on the same msi file. 3. Check to see if the scanner files are now present (see above) if not then go to Option 2 Option 2: 1. Insert the Home AiO CD. Go to CD rom2_bing.gif drive\printer\scanner 2. Right click on aioscnnr.msi and choose uninstall once this is finished reinstall it by double clicking on the same msi file. 3. Check to see if the scanner files are now present (see above) if not then go to Option 3 Option 3: (manual installation) 1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner or on CDROM drive2_bing.gif ..\printer\scanner 2. Open the aioscnnr.cab file then look for the missing file(files needed: cct.ekpgct, hippo.dll, and ekaiowia.dll) Extract the files anywhere on to the computer (Desktop is preferable). 3. Copy the cct.ekpgct, and hippo.dll to C:\WINDOWS\system32\kodak\kds_aio5000\lib 4. Copy the ekaiowia.dll to C:\WINDOWS\system32\kodak\kds_aio5000

Apr 30, 2010 | Kodak EASYSHARE 5300 All-In-One InkJet...

1 Answer

Cartridge Error 50C consult user guide. I


Error messages; Error: "Cartridge Error 50C"; Cartridge error; Black cartridge missing; Color cartridge missing Solution Cartridge Error 50C
Your print cartridge has shorted.

  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.
  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.

Error: Black Cartridge Missing
The black cartridge is not installed. (Install cartridge PN 82)
Error: Color Cartridge Missing
The color cartridge is not installed (Install cartridge PN 83)
Cartridge Error
Complete the following instructions:

  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges.

Nov 10, 2009 | Lexmark X6170 All-In-One InkJet Printer

3 Answers

Scanning


Hi saly_60,

You can try the following steps to resolve the issue:


moz-screenshot-5.png
1. Connect the USB cable directly to a USB port on the computer Ifyou are connecting the device through a USB hub* or other USB device,disconnect it and try connecting directly to a USB port on thecomputer. If successful, the problem may have been with the device.
*Somescanners are powered by the USB connection. This is why connecting thescanner through another device, such as a USB hub, may prevent thescanner from communicating properly with the computer.
Connecting the cable to the your device.
usbtoprtr.gif Connecting the cable to your computer.
usbtopc.gif
2. Check USB Connections Youshould disconnect and reconnect the USB cable at both ends to ensurethere is a secure connection on the device side as well as the computerside. It may also be necessary to try a different USB port on thecomputer. Additionally, you may need to disconnect other USB devices,temporarily, in order to determine if a conflict exists. .
  1. Disconnectone end of the cable and then reseat it ensuring the cable is firmlyseated into the USB port. If the USB cable is plugged into a hubinstead of directly into the computer, try connecting the USB cabledirectly into the computer.

  2. Repeat step one to reseat the cable on the other end.
    usb.gif

  3. If there is still no communication, then it may be necessary to try a different USB cable or a different port on the computer.

  4. Make sure the correct USB cable type is being used.
  5. Incorrect (A to A) USB Cable
    usb_a_a.jpg
    Correct (A to B) USB Cable
    usb_ab_blk_medium.gif











3. A device attached to the computer is blocking communication If you have more than one device connected to your computer, thenit is possible that some other device is blocking proper communication.
  1. Check to see if there are any devices (other than USB keyboards or mice) connected to the computer.

  2. Disconnect the device(s) and restart the computer.

  3. Once the computer has restarted, attempt your process again.

4. Press the ON/OFF button to power on the device. The device has an <ON/OFF> button.
  1. Connect the power cord from the device to the electrical source.

  2. Press the <ON/OFF> button.

  3. Wait until the device has completed its cycling process before submitting a job request or completing installation.

5. USBSCAN.SYS USBSCAN.SYS is a Windows system fileand required by the scan driver. If the system file is missing, anerror message will appear while installing the scan driver or willappear when attempting to scan. Search for this file and direct theinstallation to the appropriate path.

Search USBSCAN.SYS file on Windows XP:
  1. Click 'Start', 'Search' and select 'For Files or Folders'.

  2. At 'Search Results' window, type usbscan.sys in 'Search for files or folders named' field.

  3. At 'Look in' drop-down menu, confirm your computer's hard drive is selected. In most cases, C: is the computer's hard drive.

  4. Click 'More advanced options' link.

  5. Confirm checkmarks appear beside 'Search system folders', 'Search hidden files and folders and 'Search folders'.

    searchmore_wxp.gif

  6. Click 'Search' button.

  7. Once search has completed and if the file does not exist, download a copy of usbscan.sys from here (Right click and select ‘Save Target As’).
    1. Ifthe file exists and a message appears while installing the scan driver,direct the installer to the appropriate path. For example,C:WINDOWSsystem32drivers.

  8. Close the 'Search Results' window.

Search USBSCAN.SYS file on Windows Vista:
  1. Click the Start button.

  2. Inthe Start Search box of the Start menu, type 'usbscan.sys' (without thesingle quotes) and then press 'Enter' on the keyboard.

  3. Once search has completed and if the file does not exist, consult the computer manufacturer.
    1. Ifthe file exists and a message appears while installing the scan driver,direct the installer to the appropriate path. For example,C:WINDOWSsystem32drivers.

Uninstall and Reinstall the Driver If the MP Navigator or the MP drivers are no longer required, or if they are not installed correctly, uninstall them. Caution:Uninstalling means deleting software, such as MP drivers, from thecomputer. Once the software has been deleted the unit cannot be usedthrough the computer until the software has been reinstalled.
Note:Login as a user with Administrator privileges to uninstall onWindowsXP/2000. Turn off any programs running in the background, suchas antivirus programs and firewalls before begining.
  1. Select 'Program' (for Windows 2000/Me/98), or 'All Programs' (for Windows XP) from the Start menu.

  2. Select the name of the printer model to remove and select 'Uninstall.'

    05sj00014_01_en.jpg

  3. When the MP Drivers Uninstaller window is displayed, click 'Perform.'

    05sj00014_02_en.jpg

  4. When the confirmation window is displayed, click 'Yes.'

  5. When the Uninstallation Complete window is displayed, click 'Complete.'

    05sj00014_03_en.jpg

  6. Reinstall the drivers.

6. Reinstall the Drivers





Use the CD-ROM that came with your printer or download from canon website.



Sep 21, 2009 | Canon PIXMA MP150 All-In-One InkJet...

1 Answer

I keep getting error 1-2070


Resolution
Check to see if the required files are present:
  • Go to C:\WINDOWS\system32\kodak. Check for 2 folders "kds_aio5000(for AiO 5000 series printers) and kds_aioesp(for ESP series)
  • Depending on printer model, open kds_aio5000 or kds_aioesp.
    • For kds_espaio it should only have the lib folder. It doesn't have the ekaiowia.dll
  • Inside the lib folder it should have cct.ekpgct, hippo.dll. Both for kds_aio5000 and kds_aioesp.
  • If hippo.dll is missing then try the following:
Option 1: 1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner 2. Right click on aioscnnr.msi and choose uninstall once this is finished reinstall it by double clicking on the same msi file. 3. Check to see if the scanner files are now present (see above) if not then go to Option 2 Option 2: 1. Insert the Home AiO CD. Go to CD rom drive\printer\scanner 2. Right click on aioscnnr.msi and choose uninstall once this is finished reinstall it by double clicking on the same msi file. 3. Check to see if the scanner files are now present (see above) if not then go to Option 3 Option 3: (manual installation) 1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner or on CDROM drive ..\printer\scanner 2. Open the aioscnnr.cab file then look for the missing file(files needed: cct.ekpgct, hippo.dll, and ekaiowia.dll) Extract the files anywhere on to the computer (Desktop is preferable). 3. Copy the cct.ekpgct, and hippo.dll to C:\WINDOWS\system32\kodak\kds_aio5000\lib 4. Copy the ekaiowia.dll to C:\WINDOWS\system32\kodak\kds_aio5000

Apr 12, 2009 | Kodak ESP 5 Printer

2 Answers

Lexmark x83 error message


there is no communication between my printer and the software.i can scan,but i can not print.

Aug 30, 2008 | Lexmark X83 All-In-One InkJet Printer

1 Answer

When printer is set up to print, it makes a brief knocking sound and on little screen at top it says...unlock scanner


If the printer LCD screen continues to display the same error message, do the following:
Remove both cartridges from the printer.
Move the red lock switch (at the back of the printer) from the down position to the up position, and then move it back to the down position.
Unplug the printer and turn it onto its left side.
Then return the printer to the upright position and reapply the power supply.
Attempt this fix twice and then try to print and scan once more.
note : Installing the wrong upgrade file will not cause damage to the printer, but the LCD display will display some characters incorrectly. Downloading and installing the correct firmware will resolve this issue

Jul 05, 2008 | Lexmark Office Equipment & Supplies

1 Answer

RX500 won't copy


what operating system are you using and what is the specific error message when you attempt to uninstall the driver?

Apr 01, 2008 | Epson Stylus RX500 All-In-One InkJet...

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