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F11 code on Kenmore Elite Front Load Washer

Two Sears reps out. One said it was CCU (8183257) and to order and install myself. Second guy said it was the MCU (8183196). Second guy did not have a functioning multi-meter to confirm.

Both parts really expensive. What websites do you recommend purchasing from. How to confirm which part it is?

Thx,

- Tim
tim@enterprisepartners.net

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  • tim0751 Oct 06, 2008

    Subject didnt work: Kenmore Elite HE3t Front Loading Washer: 110.4997600

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First of all, you are the man when it comes to this stuff. Thank you very much!

My wife had already ordered a CCU, so I replaced it. -- Did not solve the problem.
I reseated the wiring harness -- no dice.
I have had the system unplugged for days at a time -- no go.

Would you guess it is A) the Harness, B) a bad replacement CCU - 8183257, or C) the Motor Control (another $245) ?

I basically understand checking the voltage and ohms, but would be afraid of frying something (or myself) in the process.

Not sure where you are located. Do you know of a reputable repair shop in DC-Metro? Sears guys are random, and a complete mistake.

Thanks in advance!

Posted on Oct 07, 2008

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Although it is true that an "F11" error code indicates a problem with between the CCU and MCU. The majority of the cases turn out to be a problem with the CCU or the wiring harness. A failed MCU is generally indicated by an error code of "F06". The following link explains your error code and basic tips on troubleshooting:

http://www.fixya.com/support/r666194-f11_error_whirpool_duet_kenmore_elite

I would like to know how your 2nd tech was able to "determine" the cause without a multimeter. The cheapest I was able to find both the parts you mention was repairclinic.com. The prices are still relatively high, but you will save - some. I hope you find this information helpful. Let me know if you still have questions or concerns.

PS Sometimes these washers will experience momentary glitches which requires a reset of the CCU. The manufacturer recommends unplugging the appliance for at least 30 minutes to do a reset. If you haven't thought of this already, you may give it a try to see if this clears your problem. It could save you from an expensive repair...just a thought.

Posted on Oct 06, 2008

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The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

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The "F11" fault code will display if the Motor Control Unit (MCU) has an internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high speed spin the door unlocks after 3 minutes. The MCU (Motor Control Unit) is located beside the motor. See images below. Key #13 is the CCU and key #1 is the MCU.

The CCU (Central Control Unit) is located under the top along the side panel.

I recommend checking for loose wire connections at the MCU, CCU and motor. If you do not get any motor action at all, the MCU has likely failed.NOTE: Disconnect the power cord from the power source before removing the top and lower access panel. I recommend calling a service technician to diagnose and repair your washer.

Parts can be looked up and ordered at Sears PartsDirect

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:Sears Home Services .

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Dec 16, 2012 | Kenmore Elite 45986 Front Load Washer

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We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...


The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"

Thanks

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I have a kenmore elite he3 front loader washer. it gives me a f11 code when i attempt to wash a load.


F/11 is serial communication error code. It means the communication between the central control unit (CCU) and the motor control unit (MCU) is not good. Possible causes include worn or failed drive system components, faulty CCU or MCU, broken wiring harness, faulty drive motor, or faulty wiring harness connections in the CCU, the motor, or the MCU.

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Error Message F11


This represent a Serial communication error

Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.

Potential Causes

• Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU)
• Check the Drive system for any worn or failed components
• Check MCU
• Check CCU
• Check Motor
• Check Wire Harness

Replace failed component.

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"F11" is a serial communications error. The following link explains the possible causes and how to troubleshoot:

http://www.fixya.com/support/r666194-f11_error_whirpool_duet_kenmore_elite

First, attempt to unplug the washer for AT LEAST 30 minutes in an attempt to reset the Central Control Unit (CCU). In many cases, this is all that is required in order to correct momentary glitches with the unit. If the error code reappears, follow the advice provided in the link. In the majority of the cases, I've experienced, it was the CCU that caused the problem.

If you have questions, or require additional assistance, please let me know. I hope this helps you.

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