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I have a gaggenau stove (gas). It is new. The trivot pot supports are placed in the space and supported by 4 metal balls. These balls are not protectewd by rubber and have scratched the surface of the stove. I have received conflicting reports. 1. This is happeneing because the balls are not smoothly finished. 2. This is normal. I find this difficult to process as this is a new stove which already is damaged and does not look new or worthy of the price i paid. Your view?

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If the balls are metal finish, they have to scratch any surface that has a less harness surfaces. What you need is to put a coat to the balls. You can find in a painting store a coating for metal surfaces. I recommend an epoxy or polyurethane one.

Posted on Oct 06, 2008

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From the reading and my knowledge this means that stove got repaired before ask the owner for dicount if its quit good price!!


best regards by the way not just NOkia

Posted on Oct 06, 2008

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My opinion will be to replace it ti the store where you purchased it. anyway if is not worthy of the price paid you should return it.

Posted on Oct 06, 2008

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