Question about Toshiba MD20F51 20 in. TV/DVD Combo

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Black Box on screen

A large rectangular box appears on the screen. It floats from channel to channel. It is appearing on 3 channels now. It will stay on one channel for several weeks then move to a new channel. The box takes up about 2/3 of the lower part of the screen and there is a narrow border of picture. Thank you. PP

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  • gretagarbo Mar 08, 2009

    We have the same problem.

    I went through the menu options but found no reference to "close captioning". If we press the close caption button on the remote, it give us options of:

    - caption ch 1

    - caption ch 2

    - text ch 1

    - text ch 2

    No other options.

    Seems to (intermittently) give a black rectangle on any of the

    selections. (This in a small Toshiba tv/vcr combo)

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  • 374 Answers

By your description it sounds as though the closed captioning option has been turned on on the TV. Only certain programs are CC capable and that accounts for the box moving from channel to channel as some broadcasts are not CC CAPABLE. Go to the menu on the tv and ensure closed captioning is disabled. This should resolve the issue. If you need more help please let me know.

Posted on Oct 06, 2008

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What's happening is that with text mode on, the set clears an area (the black box) for text to be displayed, but there's no text. On channels or programs where captions aren't being broadcast, you don't have this problem. Most TV remotes have a button for quick access to caption settings, so it's easy to get this turned on without knowing it. Then you're suddenly facing the black box.

Please take a moment to give this solution a fixya rating if it gets your box cleared up, and thanks for asking here!

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MRS3309,
It sounds as though the closed captioning has some how gotten turned on. Not all programs are closed caption supported so the box will not show on every channel nor will it necessarily be on the same channel all day. Go into the menu on the tv and ensure the CC option is turned off. You may have to go into set up or preferences to locate the CC portion of the menu. I hope this assists you and thank you for using Fix Ya. If I can assist you further please let me know.

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Look in the manual and find how to restore the factory settings - it will probably be some weird combination of buttons that you would never guess. On her set, which has a built-in VCR, it was simultaneously pressing "play" and "FF" (on the set, not the remote) for five seconds until the set powered down. Yours will probably be something different but equally odd. That should get rid of the black rectangle. Then you go through the initial setup and you're back in business.

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