A large rectangular box appears on the screen. It floats from channel to channel. It is appearing on 3 channels now. It will stay on one channel for several weeks then move to a new channel. The box takes up about 2/3 of the lower part of the screen and there is a narrow border of picture. Thank you. PP
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Re: Black Box on screen
By your description it sounds as though the closed captioning option has been turned on on the TV. Only certain programs are CC capable and that accounts for the box moving from channel to channel as some broadcasts are not CC CAPABLE. Go to the menu on the tv and ensure closed captioning is disabled. This should resolve the issue. If you need more help please let me know.
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It Captioning 1,2,3 and Text 1,2,3 still on functioning.Check ur remote have a CC button press that button turn off all the Captioning like 1,2,3.Go into the menu look for captioning turn it all off,all the captioning like CC1,2,3 and Text 1,2,3 all to off.These black boxes,will not appear again in the middle of the screen.
Check your closed-caption settings. You will probably find that you have captioning on and set for "text" mode. Turn it off and the problem should go away.
What's happening is that with text mode on, the set clears an area (the black box) for text to be displayed, but there's no text. On channels or programs where captions aren't being broadcast, you don't have this problem. Most TV remotes have a button for quick access to caption settings, so it's easy to get this turned on without knowing it. Then you're suddenly facing the black box.
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Note that the large black box goes away when pushing buttons on the tv (ex: the black box will disappear to show the volume setting when changing the volume on the tv but it will cover the picture and the menu display of the dtv box).
This is caused by the closed caption setting of the television set NOT the captioning of the converter box. To fix this you must open your television's menu, find the ccd/closed caption option, and turn it off. This is a frustrating problem as when most people are told to shut off the captioning they try to do so at the box.
Normal dtv box captioning will appear as a small text box at the bottom of the screen as you would expect - not as a giant black rectangle that covers most of the screen. If you do want to shut this off too you will find that you can't do it through the usual menu options (the menu will only allow changes to font, color etc.) - there should be a ccd button on the remote that when pushed will scroll through ccd-1, ccd-2,... off.
It sounds as though the closed captioning has some how gotten turned on. Not all programs are closed caption supported so the box will not show on every channel nor will it necessarily be on the same channel all day. Go into the menu on the tv and ensure the CC option is turned off. You may have to go into set up or preferences to locate the CC portion of the menu. I hope this assists you and thank you for using Fix Ya. If I can assist you further please let me know.
My mother-in-law had this problem on a Quasar for two years before she finally mentioned it. The rectangle is a text box for closed captioning or for a demonstation list of features, but without the text. I restored the factory presets and poof... problem solved.
Look in the manual and find how to restore the factory settings - it will probably be some weird combination of buttons that you would never guess. On her set, which has a built-in VCR, it was simultaneously pressing "play" and "FF" (on the set, not the remote) for five seconds until the set powered down. Yours will probably be something different but equally odd. That should get rid of the black rectangle. Then you go through the initial setup and you're back in business.
The text mode has been activated either thru your cable/satelite box or your tv's. It is activated because the closed caption portion. If you think its because of your channel providers call them for the process to deactivate it . If it's your tvs check your menu's to make sure the closed caption portions are turned off. Good luck
Just happened to see your black box problem associated with your T.V.; Thought I would pass along an idea for you to check into, and let me know if it helped...Check into whether or not it has a onscreen text block mode, if it gets into this mode by accidentally pressing the wrong buttons on the remote and or TV, it could and I have seen, at least with zeniths, a big black box which will cover the whole screen except for a 2 to 4 inch border around the box and outer edge of the screen...if this is the case, find someone familiar with the correct setting for the set associated with this problem, and get it back into the right mode....Hope this helps..T.