All of a sudden whenever I scan documents there is about an inch on the left side of the page that is left blank or very very light. I have tried cleaning everything, looked for damage from staples, etc. What should I do?
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If you are scanning from the ADF - open the scanner cover and clean the narrow glass plate at the left end. It is usually caused by a speck of dirt or white out on the glass.
If you are scanning from the platen (large plate) you may have a faulty point on the scanner bar or a dead light diode. Alternatively you may have the source document in the wrong place and you are getting a page edge mark.
You need to change the mylar strip on the ADF and also you need to clean the narrow strip of glass that the scanner uses for ADF scans. The Mylar strip is found by opening the lid, as you do when you put a document on the glass. On the left side you will see a Mylar sheet that covers a white backing section. There is a latch on the front and back of the Mylar mount that allows it to drop down. There should be spare Mylars in an envelope tucked under right edge of the white backing strip for documents placed on the glass. Just be sure to orient the new strip the same as the old one. The mylar strips can sometimes be cleaned but usually it is better to replace it if you have spares.
after reading the manual, http://www.lexmark.com/publications/pdfs/2007/2400/ug_en.pdf, yes it is possible - not that it tells you how to do it though so read on. Until you become familiar with the process just use one sheet of paper at a time in the printer. As you know, in the scanner the top right of your document goes to the right hand front corner of the scan bed (the clear window), place the page on the scanner and scan. Pick up the printed sheet of paper and flip it so the left hand side edge is now in your right hand and the right hand edge is now in your left hand and you are now looking at the blank side of the paper. Insert the page back into the sheetfeeder. Flip the page to copy in the scanner so the rearmost edge of the paper is now to the front of the scan bed and the front edge of the paper is now towards the rear (you should now be looking at the page you scanned previously). Scan the page. you should have now scanned both sides of one sheet of paper to another sheet of paper. as your printer does not have a sheet feeder for the scanner you have to do the process manually. hope this helps.
IF you are using CapturePerfect 3. version, you can select "Auto detection" for page size, and under 'more' select 'image size' instead of guide plate. Also you may have to select option '1' under user code U10 in case you want to scan pages over 17 inches long. (Press Newfile and Countonly simultaneously, press 'newfile' till you get U10, press 'countonly' and select 1. This will enable scanning upto 1 meter long).
CP3 has "Skip Blank page option", this helps you to automatically delete blank pages on the back side and scan only those with data.
S. Mohan, Chennai, India
The most common cause of blank (void) lines on a scanned document is from whiteout on the glass where the page is scanned when using the document feeder.
If there is a clear mylar sheet on the bottom of the document feeder, the whiteout may be there instead.
If there was dirt or a dark smudge on the glass (or mylar), it would show up as a black line, but whiteout is white, and shows up as a void (blank) line.
Look to the left side of the flatbed glass for a thin strip of glass by itself. When you scan from the glass, the document stays put and the sensor moves across the document. When you scan from the feeder, the sensor stays in that glass strip and the document moves across the sensor. See what I mean? I would check the small feeder glass for dirt or scratches from staples or other flotsam. Also not a bad idea to blow out the feeder path with some compressed air to ensure the documents is handled smoothly. Hope this helps!
This is practically impossible. This can happen only when the file is over written! Check your software settings. May be you have selected 'multipage' option. Try scanning one page and two pages (same sheet). If the file size is different, then it means two files are scanned.
Reload your Driver and check your scanning software. I am assuming you are usning winXP/Win 2000.