All of a sudden whenever I scan documents there is about an inch on the left side of the page that is left blank or very very light. I have tried cleaning everything, looked for damage from staples, etc. What should I do?
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IF you are using CapturePerfect 3. version, you can select "Auto detection" for page size, and under 'more' select 'image size' instead of guide plate. Also you may have to select option '1' under user code U10 in case you want to scan pages over 17 inches long. (Press Newfile and Countonly simultaneously, press 'newfile' till you get U10, press 'countonly' and select 1. This will enable scanning upto 1 meter long).
CP3 has "Skip Blank page option", this helps you to automatically delete blank pages on the back side and scan only those with data.
S. Mohan, Chennai, India
I changed the settings from duplex (double sided) scanning to simplex (single sided) scanning under the settings tab in the scansnap organiser. this was ok since i had all one-sided documents to scan. you would need to reverse this settings change anytime you have a double-sided document to scan.
The scanner can scan in either simplex or duplex mode only. If blank page is scanned, then it will appear BLANK, else someone would say, my scanner is not scanning properly! Remove balnk pages using software or sort on file size and delete the small sized files. Take care to ensure they are really blank.
This is practically impossible. This can happen only when the file is over written! Check your software settings. May be you have selected 'multipage' option. Try scanning one page and two pages (same sheet). If the file size is different, then it means two files are scanned.
Reload your Driver and check your scanning software. I am assuming you are usning winXP/Win 2000.
This has something to do the brightness chosen. In the manual mode, if you choose a dark output, the output will have tis area also; if you choose, lighter output, it will omit. In the auto scan mode, the scanner decides what is the best output.