Question about Brother IntelliFAX 4100 Laser Fax

2 Answers

Black Line on Side of Paper

There is a line on the side of the paper that makes it impossible to read the page all the way across. I know I am not alone in this. Is there a solution to this dilema?

Also, there was a message to change the drum and I did but it still says change the drum. Is that also an on-going problem that is not repairable?

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  • Anonymous Oct 20, 2008

    I also have black running down one side
    New drum
    Been cleaned etc etc


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2 Answers

Open the toner/drum door, press "Clear". You will see in the message screen - Change Drum? 1) Yes 2) No ... press yes and it resets the counter.

Posted on Oct 13, 2008

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  • Master
  • 2,120 Answers

Did you install a GENUINE Brother drum. I believe instructions are included with a new drum.

As far as the line goes......open the document feeder by pulling it open and look for wite-out on the scanner glass.

Also there should be a blue "slider" on top of the drum unit to clean the charge wire.

Posted on Oct 06, 2008

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1 Answer

When sending a multiple pages fax....after every page, it says line error. Freaking annoying.


Check Your Drum on the back cover You may have some paper are stuck in to il .... and make sure your termal paper are on the right side check cafully the way you install your Termal paper

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I get lines and can't read the right side of copies that I make with the 1270e. How do I fix this?


You have not specified why you can't read the right side of copies and I am assuming that the reason is because the 'lines' are covering the text. I can offer a solution to the lines issue.

Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page. If this is the cause you will also find that faxes you send to other people will also have this line (although faxes you receive are not affected by this problem with your machine).

To fix the problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.

Feb 22, 2010 | Brother IntelliFAX 1270E Plain Paper Fax

1 Answer

I have a black line showing up on my faxed documents. I have opened it up, changed the film and re- set it, but the problem persists. The machine is about 5 years old.


Most likely a fax has been sent or a page copied with 'white out' (Liquid Paper), still wet on the page. As the page feeds over the scanner, (a narrow strip of glass that runs across the width of the page along the feed path) the wet liquid paper comes off on the glass as a thin line and dries. Thereafter, when copying, scanning or sending a fax, the scanner light does not go through the liquid paper streak and the result when printed is a thin vertical line that runs the full length of the page.

If this is your problem: follow the path that the paper travels when sending a fax or making a copy, until you find the scanner (narrow glass strip). Take a clean, soft cloth and a small amount of methylated spirit (or white spirit) and remove the now dried Liquid Paper from the glass. Clean the whole strip ensuring that the glass is left clean and dry.

Feb 07, 2010 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

A Solid black line down the left side of the page


It could be 2 things...

1. Your scanner glass is dirty...open the doc feeder and clean the glass. probably Wite-Out.

2. A segment of your scanner assembly lamp is burned out. Not good, uneconomical to repair.

Jan 21, 2010 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Leaving a wide black line in right hand side of transaction


Pop open the fax document feeder, and look for a glass strip about 1cm wide, that runs from left to right across the machine.
You will probably see a few spots of dirt, or more commonly, a blob of white liquid paper stuck on the glass, on the side of the machine that corresponds to the black lines on your fax.
Clean this glass strip gently, using a soft cloth dampened with a mild detergent. I often use diluted windex. You may need to scrape liquid paper gently with your fingernail. Close the cover.

Next, put a blank sheet into the feeder and make a copy of the blank page. If you have cleaned it properly, the copy will be blank as well. If you still have a line, align it with the feeder and use this as a guide to show you where the glass may still have some **** stuck on it.

Good luck!

Dec 04, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Wide black lines down the paper. I have changed


Have you changed the Drum unit. Also there is a cleaning pad that you slide across the corona for cleaning. If you leave it in the middle it will give a black line, should be moved all the way to one side.

Nov 18, 2009 | Brother IntelliFAX 3800 Plain Paper Laser...

1 Answer

Black line down one side of paper


Lift the auto feeder cover and clean the narrow glass that the originals are scanned across...sounds like you have some dirt there -maybe correction fluid? That's the most common.
Please rate me :)

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2 Answers

Black line going down the middle of the page


lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.

Mar 05, 2009 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

Black stripe down one side of every fax


On my Brother fax machine, there is a blue plastic cleaning thingy on the toner cartridge used to clean the metalic wire. If you leave it on the wrong side after cleaning, you get a thin black strip down the edge of every page. Slide it over to the other side and problem goes away.

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1 Answer

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If WHITE LINE(S) appears clean the scanning unit...if BLACK LINE(S) clean the thermal unit.

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