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If you can scan the USB port, it should be OK. If "copy" works correctly and you have recently installed drivers, try resetting your computer and selecting the printer as "default." Check if there is an impediment on the printer panel, blank cartridges or another error. The printer can scan but can not print if it has empty cartridges. Study the user manual on http://publications.lexmark.com/publications/pdfs/2007/5400-plus/v6592051_en.pdf
(1) Try a power cycle: Try turning the
printer off, then unplug the power supply from the printer, then unplug
the USB cable from the printer then the back of the computer; wait 30
second; then plug the USB cable back into the computer, then back into
the printer then plug the power supply back into the printer and turn
it on – run a test print: Start>Settings>Printers>Right-click on the printer>Properties>Print Test Page
When you got this message were you trying to scan?
What I want you to do is a copy. Doing a copy will generally not require you to be hooked to the PC.
Scanning and Printing all require communication from the printer to the computer. Failure in communication can either be something on the computer, something wrong with the cable or rarely something wrong with the printer.
I'm assuming you have done the following:
1. Power off your printer and your computer.
2. Unplugged the power from the printer
3. Unplugged the USB cable from both the printer and the computer.
4. Reconnect the USB cable to the printer and the computer.
5. Plug the power back into the printer and make sure the printer is on.
6. Turn on the computer.
Those are general troubleshooting steps that can be done for any communication problem.
If you have done all of those try this:
Press and hold down the Windows key on the keyboard, and then type the letter R. Type "devmgmt.msc" and then click OK on the Run dialog. Find the item Universal Serial Bus controller. Click the + sign next to the word Universal Serial Bus controller. Do you see USB Printing Support?
Yes: Right-click on USB Printing Support, and then click Properties. Does the Device status say “This device is working properly.”?
Yes: Have you tried uninstalling and reinstalling the software? No: Click the Troubleshoot button to try to resolve the problem. Does the Device status now say “This device is working properly.”? Yes: Try your print again (might need to restart) No: Might have a problem with your Printing Support
Might have a problem with your Printing Support
Let me know - if you have a problem with your printing support you'd really need to contact your PC MFG for help - but you can always try uninstalling the USB Printing Support and reinstalling it (only if you have your disks that came with your printer).
It seems you have some piece of paper in the carrier.
Could be just a very small piece somewhere in it... remove the cover and take a very close look. Check all rolls if they are loose or if something is locking them.
As several previous posts said there was a pieces of paper folded up inside. Per a previous post remove the sheet feeder rack. At this point I removed the two outside screws (of the three) on the backe. After this the whole top lifts about 3/4 inch (19mm) to give your fingers more room to clear it. Looks like she will print another day.