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Posted on Oct 06, 2008
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Fresh Air: Replace the plate

Is there a better solution than calling the manufacturer regarding the Fresh Air Purifier, and its "replace the plate" problem? I also ordered a new plate, and no progress was made. I bought mine privately, so I do not think calling the manufacturer is an option. Anything you could offer would be appreciated.

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  • 1 more comment 
  • dbrad777 Oct 06, 2008

    I am aware of this website for repair and parts...i already bought the plate and it still doesn't work...am i doing something wrong? i.e. troubleshooting or is there a repair facility in my area...Bergen County, NJ? I need practical advice to get my money's worth...hope you can help

  • dbrad777 Oct 06, 2008

    yes...to both if you can...thanks

  • dbrad777 Oct 06, 2008

    i am not sure how this works...i need to know if it is common to replace the plate and the machine still says "replace plate"...please let me know

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6 Answers

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If you already have replaced a new plate and nothing happens, problem still there. Then you need to clean the unit. Unplugged the unit, take it apart step by step. Check the contact terminals for corrosion.If corroded,use a sandpaper to cleaned the contacts .Clean the filters all three sheats of foam,or you can use vacuum to vacuumed the filters.If you finish cleaning the purifier,try to look in the front panel for the reset button ,near the power button and press it to reset the system. Hope it may help you; Regards, VOTIT

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I am a ecoquest dealer and service tech is there anthing I can help with

  • 1 more comment 
  • Anonymous Jan 31, 2012

    Even though I have a plate installed, I keep getting the "install Plate" message when I try to turn on the purifier. What gives?

  • Anonymous Jan 31, 2012

    I have a plate installed but I keep getting the "install Plate " error when I try to turn on the purifier or sanitizer. Any suggestions?

  • Anonymous Jan 31, 2012

    I have a plate installed but I keep getting the "install Plate " error when I try to turn on the purifier or sanitizer. Any suggestions?

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1-Make sure the plate is not broken, will display the message
2-there are two contacts on each side of the plate that must make contact with the screen

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Do you want us to provide information about replacing the plate ?

Or do you expect us to provide manual


Tim Babcock

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I found this link to get parts for it:

airpurifierrepair.com

Ecoquest can support the product for you as well regardless of who you bought it from.

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Http://www.ecoquestintl.com/support/US40135_Fresh_Air_Owners_Manual.pdf
just click this link and do it every thing manually without calling any repair person.its very very easy.
the procedure is given on page number 7 and 8
.read full instructions for better help.
please rate the solution if helped by it.
thanks,

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I cleaned purifier plate and filters and purifier still won't workon my fresh air machine
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How to replace your uv light in your fresh air ecoquest air purifier?
1. Unplug the purifier
2. Remove the two screws on the back cover and remove the cover.
3. Remove the two screws on the the top that hold the lint screen and remove the screen.
4. Remove the purification plate by sliding it out.
5. Remove the RCI target plate by sliding it out.
6. Disconnect the purification plate contact lead wires from the purifier plate cage.
7. Remove the two screws at the bottom of the plate cage.
8. Slide the cage forward, lift and remove the cage.
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10. Install the new uv bulb and rotate it a quarter of a turn to lock it.
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Dec 06, 2010 • Ecoquest Fresh Air Air Purifier
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One of the the two plates/contacts at the bottom of the filter is broken, what can I do to fix it?
Hi.

If you need parts or repair for new models contact Ionic Breeze support. Here contact page.

If the model was manufactured before 2007, read the below, in that case do not get the parts.

I want to call attention on the fact that several of old Ionic Breeze models are not being manufactured anymore because of health concerns. New model use a completely different technology. Parts for old models that raised concerns are not distributed anymore.
I suggest contacting manufacturer, if parts are not available, then the purifier was among the ones related to health concer. In that case I suggest replacing the ionic purifier with a different air purifier.

Please read the article below:

Ionic Breeze Health Concerns

Note:On this particular problem: It is caused by arching, that was a factory defect. It is repaired replacing the plate. Since this is an old model, I suggest not repairing the unit.

Regards.

Ginko.
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Sep 20, 2010 • Sharper Image Ionic Breeze 3.0 Air...
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Every time I try to turn the purifier on it says install plate
The suplier switched to different electrical parts during the 3rd to 4th yr of Fresh Air manufacturing. The electrical connectors to the plate would rust and so would the screws! (Especially when you don't keep the lint screen clean! The oxidizers stay inside and try to oxidize the metal parts.) That makes for a bad connection and creates a "plate" readout. Suggest you clean the visible electrical connectors first to the plate assembly, all the way to the touching of the plate. They may just fall off. Been there! Easy to fix.
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Sep 23, 2009 • Ecoquest Fresh Air Air Purifier
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Install Plate Displayed
Call toll free 1-877-710-0057 and they will gladly help you.
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Jun 03, 2009 • Ecoquest Fresh Air Air Purifier
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Why do you have to replace the plates in Ecoquest Fresh Air Unit
They get filled with the **** in the air which they remove for you.
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Apr 16, 2009 • Ecoquest Fresh Air Air Purifier
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I have a Fresh Air Unit from Ecoquest. The
Hi,

When that message appears the plate does not make good contact with the two contact points. You can use rubbing alcohol and a q-tip to clean the points. After 1-2 years it is also advisable to change the purifier plate. Plates are about $15 and can be purchased at EcoQuest.com

If the plate is dirty (and this can unnoticeable grime-grease) clean the plate with 1 part clear ammonia and 1 part water. An old tooth brush works great.

Dutch
Read full answer
Apr 16, 2009 • Ecoquest Fresh Air Air Purifier
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Message says Replace Plate
Pat,
the circuit board might be the issue here. There is another possibility.

Sometimes the contacts that connect to the place do not make good contact. You can try to carefully bend the contacts after removing the plate to create a tighter fit. Be careful not to move/force the little bar where the contacts are connected to.

Cleaning the contacts with denaturalized alcohol might work too.

Hope this helps!

Eric
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Dec 10, 2008 • Ecoquest Fresh Air Air Purifier
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"Replace plate" messge appears. I replaced it but the message remains!
Regarding "Replace Card" warning, 90% of the time it's the female metal connector on the red wire going to the spring metal connection screws... The connector can have a buildup of corrosion ( green) build inside of the crimped connection. In that case, the crimped connector will need to be replaced. The black wire may also suffer from corrosion, but to a lessor extent. The replacement crimps need to be stainless steel crimps. The copper crimps corrode easily. Another thing to look out for are loose connections. The final solution would be to replace the card, or see your friendly dealer.
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Nov 08, 2007 • Ecoquest Fresh Air Air Purifier
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