Question about Canon imageRUNNER 5570 Copier

1 Answer

Ir5570 losing network connection on sending only

We have a Canon ir5570. The machine is set up to print, fax and scanning(universal send). The machine seems to lose the ability to scan using universal send and must be powered down and then back up. Once, this is done it works, but it immediately within an hour does it again? When this happens printing is not affected, so I know the network still sees it. Any clues?

Thanks,
Mike

Posted by on

  • 3 more comments 
  • neps Oct 06, 2008

    Sending to network folder. We have a folder(s) set up on the server. The path is programmed into the one touch buttons. Thanks for reviewing so quickly.

  • neps Oct 06, 2008

    I'm not currently there but, I believe the firewall is on the router. I also believe we are using norton-symantec on the computers.

  • neps Oct 06, 2008

    Thanks, I will check this and get back to you.

  • neps Oct 09, 2008

    The firewall is on the router, the computers are running Norton symantec. Thanks.

  • Tim Babcock
    Tim Babcock May 11, 2010

    Are you scanning by e-mail or to another computer?

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Canon Master
  • 2,794 Answers

Is your firewall on the router or on the server? Are any of your computers using Windows firewall, McAfee, or norton security software?

Posted on Oct 06, 2008

  • Tim Babcock
    Tim Babcock Oct 06, 2008

    Make sure the firewalls are off on the computers. It will block the folders from working properly. All firewall should be ran on the router to keep the scanner folders working properly.



  • Tim Babcock
    Tim Babcock Oct 09, 2008

    If they are running Norton, chances are the firewall is block them. On some versions of Norton even after turning off the firewall, I seen problems with the machines dropping off the workgroup.





    The best way to check this is to go to a computer and select network in Vista or network neighborhood in Windows XP and see if all of the computers and folders appear on the network. If they don't Norton needs to be reconfigured.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to set ip address in canon ir 2830 i want network scan in this machine and send me complete information about net work scan


I need fax facility of my canon ir2830 network machine. pl let me know how to setup for fax in my canon ir2830

Dec 31, 2010 | Canon imageRUNNER 400S Copier

4 Answers

Can't send or receive faxes on my Canon MF 6550


Make sure you cartridges are not empty and properly installed. Also make sure the paper is properly installed.
Thanks,
lee

Jul 28, 2008 | Canon imageCLASS MF6550 All-In-One Laser...

1 Answer

I wanna send a fax


Hi there,
Sending Faxes.
* Flow of Sending Faxes.
The operation flow of sending faxes is as follows.
Step 1:
Load the original to send on the Platen Glass or the ADF.
Step 2 :
Adjust the fax quality and scan contrast.
Step 3 :
Dial the receipent' s number.
Step 4 :
Send Faxes
- Using the Platen Glass
1) Press the Color or Black button.
If you have two or more pages of the original, load the next page on the Platen Glass and press the Color or Black button
2) After scanning all the pages of the original, press the OK button to send the fax.
- Using ADF
1) Press the Color or Black button.
The fax is sent automatically.

* Before sending Faxes
- Adjusting the Scan Contrast or the Image Quality (Fax Resolution)
** Adjusting the Scan Contrast
Contrast is the degree of difference between light and dark. Increasing the scan contrast setting further blackens dark areas and whitens bright areas, whereas decreasing the contrast setting reduces the difference between bright and dark areas. You can adjust the contrast among the 3 contrast levels.
1) Press the FAX button, then press the FAX Quality button.
2) Press right or left arrow ot select the contrast.
Pressing the left arrow button decreases the contrast, and pressing the right arrow button increases the contrast.
3) Press the OK button.

** Adjusting the Image Quality (Fax Resolution)
You can adjust the image quality (fax resolution) of the document you send. The higher you set the image quality setting, the better the output quality will be at the other end, but the longer it will take for the transmission. Adjust the image quality according to the type of document you are sending.
1) PRess the FAX button, then press the FAX Quality button two times.
2) Press the right and left arrow keys to select the resolution.
FAX RESOLUTION - STANDARD
Standard : Suitable for text-only documents.
FINE : Suitable for fine-print documents.
PHOTO : Suitable for photographs.
3) Press the OK button.

*Sending Faxes - There are 4 methods for sending functions
a) Memory sending
b) Manual sending
c) Dialing the coded speed dial
d) Redial

a) Memory sending
1) Prepare for faxing
a) Turn on the machine,
b) Load the original on the Platen Glass or the ADF.
Note : You cannot scan double-sided documents from the ADF.
c) Press the FAX bitton.
d) Adjust fax settings as necessary.
2) Start faxing.
a) Dial the receipient's number using the Numeric buttons or coded speed dialing.
b) Press the Color button for color sending, or the Black button for black and white sending. I
c) When the following message is displayed, lad the next page on the PLaten Glass.
Scan Next -> Start
Transmit-> OK
If only one document go to step f).
d) Press the same button as you pressed in step b).
e) Repeat step c) and d) to scan in all pages of the document.
f) Press the OK button.

Manual Sending
1) Connect a telephone to the machine.
2) Prepare for faxing.
a) Turn on the machine.
b) Load the original in the ADF,
c) Press the FAX button.
d) Adjust the fax settings as necessary.
3) Lift the handset of the telephone connected to the machine.
4) Dial the receipient's number on the telephone.
5) Talk through the handset to the recipient.
If you hear a high-pitched signal instead of the recipient's voice, go to step g),
6) Ask the recipient to set recipient's fax machine to receive faxes.
7) When you hear a high-pitched signal, press the Color button for sending color sending, or the Black button for black & white sending. Then hang up the handset.

Dialling The Coded Speed Dial
1) Prepare for faxing.
2) Press the Coded Dial button.
3) Press the Numeric buttons to enter the two-digit code (00-19) assigned to the number you want to dial.
4) Press the Color button for color sending, or the Black button for black & white sending.

Hope this helps. Please rate my response.
Thanks
Have a good day.





Nov 27, 2009 | Canon PIXMA MX310 All-In-One Printer

1 Answer

How do I set up the copier to scan and send the files to my e-mail address? We don't have any mailboxes set-up. It is networked and I can print/copy from my desk. Thanks!


Do you have send feature? If you do, go to additional functions, system settings, network settings, and scroll down to e-mail/fax, then input SMTP address and e-mail account set-up for the machine, reboot and you can now sent e-mail.

Oct 05, 2009 | Canon imageRUNNER 5020 Copier

1 Answer

How can I use a networked Canon MX300 to send faxes from my PC?


You can use scan to email. Network or internet faxing is a dud.

You will have to have the software on your workstation.

Aug 18, 2009 | Canon MX300 Office All-In-One Printer

1 Answer

I CAN`T SEND A FAX


Fax machines are sorta like printers, sorta like scanners, and sorta like dial up modems all wrapped into one expensive box.
1. First thing to make sure of is that you are hooked to a phone line. most fax machines have a phone handset that you can make calls from. Call someone and make sure that works. If So, you are able to connect to phone networks, and should have no trouble sending or receiving data. If you have a dead line or no sound, check the line and check the power. (its always the easy stuff that is overlooked, just check it and make sure).
2. If this fax machine has computer interface, (usb port or parallel cable port), see if you can scan with it. Drop a document into the scan area and see if the computer can scan an image from the scanner. If the scanner works, you can scan images into the fax machine to be sent to the fax number. (If your fax machine does not have a scan to computer feature, skip this.)
3. if your fax machine has a print from pc feature, try to print a document to it from your computer. If you can print, then the printer works, and you can receive faxes. (if your fax machine does not have a pc printing feature, skip this)
4. Here is how a typical fax machine works. You place the document or image into the scanner feed area. You press a big button that usually says "fax" and then, a screen pops up saying to dial the number. You dial the number and press SEND. once you press Send, the machine will scan the document, dial the number and sing a little dial up modem song awaiting a response from the receiving machine. the receiving machine acknowledges the fax, and the singing is no longer audible (but it continues because the modem song is actually data transmission/reception). after about 20-60 seconds, the fax completes and the call ends. As for the particular model you have, the functions should be about the same, though the buttons and arrangements may be different. FYI, you can send a fax straight from the PC too, if you have a dial-up fax/modem card.

Jul 03, 2009 | Brother Multi-Function Center MFC-665CW...

2 Answers

No network printing


you need to add orinter to printers and faxes folder via IP address if you can contact me via phone i can walk you through it

May 11, 2009 | Canon imageRUNNER 3035 Black and White...

2 Answers

Scanning


joslloyd universal send is not available on the 3300 but it is on the 3300i.
You link to an old version of scangear software. Use http://downloads.canon.com/cpr/software/devicemanagement/NWSG_v2.21.exe
On the 3300 press System/Options button, One of four buttons far right, next to copy, fax, mailbox.
Press Online.
Read the manual included with ScanGear for how to set it up. Or ask if you are having difficulties.

Aug 27, 2008 | Canon imageRUNNER 3300 All-In-One Laser...

2 Answers

Setting up fax machine to receive


Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
  1. Press <Fax>.

  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode set], then press <OK>.

  4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.


    FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.

    MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
    ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
    FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
    DRPD: When you have subscribed to a DRPD service with your telephone company.

  5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods Sending From Your Machine (Memory Sending)
  1. Load the document on the Platen Glass or the ADF.

    05sj00199_01.jpg
    Sending from the platen

    Important: When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.


    mp830_adfguides.jpg


    Sending from the ADF

    *MP830 shown

  2. Press <FAX>.

  3. Adjust the settings for your document as necessary.

  4. Dial the recipient's number using the numeric keys or speed dialing.

  5. Press <Color> for color sending, or <Black> for black & white sending.

    • When the document was loaded on the Platen Glass:

      1. When the following message is displayed, load the next page on the Platen Glass.

        nextpagelcd.gif

        If you have only one sheet to scan, press <OK>..
      2. Press <Color> to send in color, or <Black> to send in black and white.

        IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
      3. Repeat steps 5a and 5b to scan in all pages of the document.
      4. Press <OK>.

    • When the document was loaded in the ADF:

      The machine starts sending automatically after the document is scanned in.

      Note: Color sending is available only when the recipient's fax machine supports color faxing.
  • To cancel sending before sending a fax, press <Stop/Reset>.
  • To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
  • If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
Caution:
  • With manual sending, you cannot use the Platen Glass to send documents.
  • You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.
Follow this procedure:
  1. Connect a telephone to your machine if you want to talk to the recipient before sending a document

  2. Load the document in the ADF.




    mp830_adfguides.jpg
    Sending from the ADF

  3. Press <FAX>.

  4. Adjust the settings for your document as necessary.

  5. You can lift the handset if one is connected to the machine.

  6. Dial the recipient's number using the numeric keys or coded speed dialing.

  7. Talk through the handset to the recipient. (If you hear a high-pitched signal instead of the
    recipient's voice, go to step 9.)

  8. Ask the recipient to set recipient's fax machine to receive faxes.

  9. When you hear a high-pitched signal, press <Color> for color sending, or <Black> for black & white sending. Then hang up the handset.

Jan 07, 2008 | Canon PIXMA MP530 All-In-One InkJet...

3 Answers

Unable to send a print job to the device.


i know what your problem is phone 07764303923

Oct 06, 2007 | Canon imageRUNNER 5570 Copier

Not finding what you are looking for?
Canon imageRUNNER 5570 Copier Logo

Related Topics:

405 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Printers & Copiers Experts

kakima

Level 3 Expert

96627 Answers

old marine
old marine

Level 3 Expert

1476 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Canon Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...