Question about Canon imageRUNNER 5570 Copier

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Ir5570 losing network connection on sending only

We have a Canon ir5570. The machine is set up to print, fax and scanning(universal send). The machine seems to lose the ability to scan using universal send and must be powered down and then back up. Once, this is done it works, but it immediately within an hour does it again? When this happens printing is not affected, so I know the network still sees it. Any clues?

Thanks,
Mike

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  • 3 more comments 
  • neps Oct 06, 2008

    Sending to network folder. We have a folder(s) set up on the server. The path is programmed into the one touch buttons. Thanks for reviewing so quickly.

  • neps Oct 06, 2008

    I'm not currently there but, I believe the firewall is on the router. I also believe we are using norton-symantec on the computers.

  • neps Oct 06, 2008

    Thanks, I will check this and get back to you.

  • neps Oct 09, 2008

    The firewall is on the router, the computers are running Norton symantec. Thanks.

  • Tim Babcock
    Tim Babcock May 11, 2010

    Are you scanning by e-mail or to another computer?

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  • Canon Master
  • 2,794 Answers

Is your firewall on the router or on the server? Are any of your computers using Windows firewall, McAfee, or norton security software?

Posted on Oct 06, 2008

  • Tim Babcock
    Tim Babcock Oct 06, 2008

    Make sure the firewalls are off on the computers. It will block the folders from working properly. All firewall should be ran on the router to keep the scanner folders working properly.



  • Tim Babcock
    Tim Babcock Oct 09, 2008

    If they are running Norton, chances are the firewall is block them. On some versions of Norton even after turning off the firewall, I seen problems with the machines dropping off the workgroup.





    The best way to check this is to go to a computer and select network in Vista or network neighborhood in Windows XP and see if all of the computers and folders appear on the network. If they don't Norton needs to be reconfigured.

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How do I fax using a cell phone and bluetooth?


Hi Gail

It's a little challenging as you need to configure a few things between your phone and the fax. These steps are basically one of doing it, but, I would resort to using the old fashion way! :-)

How to Fax Wirelessly Wireless faxing is easier today than it has ever been before. Whether you're faxing wirelessly from a tablet, smartphone, or computer, wireless faxing is pretty much as easy as sending an email.
There are three broad ways to wirelessly send a fax:
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We're going to break down each of these faxing options down below and explain everything you need to know about wireless faxing.
Wirelessly Faxing Over your Cellular Wireless If you're trying to fax from your smartphone or tablet, then you're likely going to be faxing over a cellular connection.
There's only one way to fax over a cellular connection: online faxing.
Online faxing services act as a virtual fax machine. You communicate with this fax machine over the internet. That fax machine receives emails for you and sends them to your inbox. Then, you email the fax machine whenever you want to send a fax to a recipient.
With online faxing, there's really no restriction to the number of wireless devices you can use. As long as your device has an internet connection and the ability to send an email, you'll have no trouble wirelessly faxing over your cellular wireless network.
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Put simply, you can't receive faxes over the same number as your cell phone. It's impossible.
Using Wireless Internet (Wi-Fi) to Send a Fax Using wireless internet (Wi-Fi) to send a fax is as straightforward as sending it over a cellular connection.
The best option is to use online faxing. Online faxing lets you send a fax over Wi-Fi as easy as sending an email.
You sign up for an computer fax provider, then send an email just as you would normally send an email. Here's a quick step by step guide:
Step 1) Pick an online fax provider and sign up
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Use a Fax Machine with A Wireless or Cellular Connection Some fax machines can connect to your home's wireless network over Wi-Fi, or they can connect to your computer over Bluetooth.
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    05sj00199_01.jpg
    Sending from the platen

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    mp830_adfguides.jpg


    Sending from the ADF

    *MP830 shown

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        nextpagelcd.gif

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