Question about Sony Playstation 3 (PS3) Console

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My game won't eject from the PS3

HELP! we just turned on the unit, first time and all......put the game in and it won't eject, we've tried everything turned on and off....on the front part and the back switch, can you recommend anything else......there aren't even any screws to open the darn thing. When I try to open the disk area there is a white kind of tooth that won't go down, it's like it's locked?????

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  • Randy1982 Oct 22, 2008

    Same Problem

  • kripticcc Jan 12, 2009

    The other night i was playing Nhl 09 then when i went to get the disk out it wouldn't let me. I ended up taking the blue ray drive right out. I finnaly got the disk out but the drive is screwed, (wont let me put in any disks). i tried going to many websites for the fix but no luck. Can anyone help?



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Hello. The disk drive4 does lock the disk into the drive. The only way to get it out is to disassemble the system and the drive. BUT this will void your warranty. I would advise you to call Sony. Just go to > pick your region > click PS3 > click support. There you will find some trouble shooting tactics that usually don't work, but there is also contact info for customer support. If you still have your receipt thay will fix or replace the system. I have no idea if they will return your game. If you don't mind voiding the warranty and want to get your game yourself then contact me and I will direct you to a step by step process to retrieve the disk.

Posted on Oct 08, 2008


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Try using a lens cleaner to remove dirt and clean lens.
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Is your PS3 hot? If the PS3 system gets to hot I know it has a few issues starting/staying on. Leave it off for a bit and let it cool down. Make sure it's in a well ventilated spot and clear any dust off it and the surrounding area. Then try to turn it on again.

This is a weird fix, but I've read of some people finding success by removing their hard drive and turning the PS3 on without one in. You won't be able to use the PS3 in any meaningful way, but you might be able to eject the disk. Here's a nice guide to removing it. Afterwards put the hard drive back in and hope for the best.

You could also try booting into the recovery console, but if it won't turn on for more than 2 seconds you might not be able to get to it. Still worth a shot though.
1) With PS3 console off, hold power button until it turns on then off.
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4) Follow instructions (connect controller), then just try the different options, starting with 1 and working your way down. You should know that option 4 (Rebuild Database) might delete some of your saved data, and option 5 (Restore PS3 System) definitely will.

I've actually gone through the same situation myself when I first got my PS3; I got the disk out by just constantly hitting the eject button. Randomly it worked and popped out, but I was still unable to turn it on for more than 2 seconds. I ended up having to send it in for repair which might be what you need to do. Here's the link to their service/repair website. It's not a fun process; if you're out of warranty it costs $100-$150, and either way it takes at least 3 weeks and you'll lose all your saved data. I remember the questionnaire asks if a game is stuck in the console or not, but I'm unsure as to how reliable they are at returning it.

In case your system is flashing any lights that may be useful, here's a link to what they mean. Not listed is Solid Yellow, which generally is referred to as the Yellow Light of Death (YLOD). If your console has that you're definitely sending it back to Sony.

Hope you're able to fix it!

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You can try the steps below. Its from PlayStation Forum:

1. Turn off Playstation®3.
2. Hold the power button down; the system will turn on and turn off once again.
3. Once the System has been shutdown, re-press you finger until you hear 2 consecutive beeps
4. When you hear the 2 beeps take finger off power button.
5. You will be prompted to plug in your controller via USB and then hit the PS button
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The current Recovery Menu supports:
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• Restore File System: Checks for corrupt/missing system files.
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• Restore PS3 System: Fresh restore; Deletes everything and starts from Scratch.
• System Update: Update the PLAYSTATION®3 System

If the above steps still does not solve the problem, then I think will have to update your Ps3.

Update your PS3 (in the settings menu the 1st option).

Go on the internet browser on the PS3 then go on the menu press triangle then on one of them there are delete cookies and the delete the others as
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You could also try this as well: put the PS3 on then press the eject button (with no disc in) then hold it and switch the PS3 off at the back with your finger on the eject button still holding it, then put it back on and the fan test should be working this may cool it down. It might be over heating.

But if your problem is not still solved, then maybe you should call sony for further assistance.

I wish you good luck

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2. You could try this article, if you choose to, it's a long shot but might work for you in your case.

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