Question about Dell 924 All-in-One InkJet Printer

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Long distance faxing

Phone is okay try again, dell said i might have download problem, i dont know what it is

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  • winniechuck Oct 06, 2008

    once again i called the phone company the line is ok. its something with my computer and the download of my fax/printer. dell is saying that something is not seyup rite

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The data sent and received during faxing is called downloading. You need to check if the cable is alright and if you need more bandwidth to fax for a long-distance. Please call to your phone service for this.

Let me know if you need further assistance from me.

Posted on Oct 06, 2008

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1 Answer

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Hi,

Error 350: Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Try these steps...

1. Press setup, then go to TOOLS.
2. press okay on TOOLS, then look for RUN FAX TEST. then press okay.
3. It will print a fax test page. Check if everything passed.
4. If it passed everything, try to press setup again, then go to ADVANCE FAX SETUP.
5. Scroll, down and look for ECM (Error correction mode), then press okay
6. Under ECM you will have to options "ON or OFF" try to choose OFF then press OKAY.
7. Now, try sending a fax.

Please let me know if the steps that i gave resolve your issue or not. So that i can still go ahead and give you another possible solution.

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Hi,

To my knowledge, if the unit can send a fax message to another fax machine then it is safe to assume that there is nothing wrong with the fax.

Perhaps your problem may be more related to the type of phone subscription that you may have. Some phone providers have subscription for local calls only and restricted long distance. Alternately, there are some phones that would need a series of numbers to be pre-dialed before long distance access is granted.

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Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

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