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Re: cartridge gets jammed, but I see no obstruction hp...
Please try the steps mentioned bellow
Remove both the ink cartridges from the All-In-One. also all the papars in the tray Unplug the power cord from the All-In-One as well as the power outlet. Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly. Then insert the cartridges close the access door. Plug the power cord directly to a wall outlet without surg protector (If possible connect it to a different outlet) Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys until you see a message a reset (if the screen goes blank then release the keys and turn the power on) Now try printing a test page or make a copy
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Are you printing correctly? Are the papers in their correct position? Look the picture below, is it 100% identical to how your printer looks right now?
There are a few ways:
1. Open the cartridge access door and remove any obstruction in the movement of the cartridges.
2. Re-install cartridges.
3. Plug the printer electric source directly into the wall outlet.
4. Check the picture above and check your alignments again.
A lot of times this is caused by something that has fallen into the printer - I just pulled a necklace out of one - when the cartridges are not at the far left or right pull the plug on the printer and move the carriage until it stops and look for an obstruction there
Remove the cartridge and check to make sure it is the correct one for that model. If it is, clean the contacts on the cartridge to make sure they are free from obstruction like ink on the contacts - these are NOT the jets (be careful). Use a clean q-tip to remove the obstruction. Make sure when the cartridge is inserted back into the printer that you get a good connection - they should lock into place.
Does is look/sound like the cradle is attempting to move? Make a loud popping sound? There is small belt that is used to guide cradle across the platen. Take a closer look to see if anything is obstructing that belt. It's rubber and looks like it has gear teeth on it and fits around white gear wheels on side of cradle.
If it doesnt' move at all, a hard reset might clear it. You'll have contact HP support for that as each printer model is different. Some you just hold the power button in for a certain number of seconds.
A soft reset can be tried by unplugging power cord from printer and waiting 15 seconds then reattach power.
We have several of these in our company and the most common "Carriage Jam" cause is a glob of black ink in the bay on the right side. Once glob is removed, and "Carriage Jam" message appears again, press OK, and it prints fine from then on. Today the black ink glob was flat on top. Watch out for leaky cartridges, as the design of the particular HP device provides a nice catch pan for the tri-color ink cartridge, but not for the black one, so a leaky cartridge, besides being expensive and wasteful, can goop up the bay causing the carriage jam error message to try to get you to take a closer look.