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Pls check whether the drivers r install or not. if not then first of all install the drivers for crystal eveyclick on start then click on my computer and acer crystal eye webcam will show up then click on the camera.
Try uninstalling the Acer Crystal Eye Webcam Application first... After that uninstall the webcam driver... Then reboot the computer... Reinstall the software(Acer Crystal Eye Webcam)... I think it will automatically install the webcam driver. See if the webcam work... Make Sure U have the Acer Crystal Eye Webcam installer packagebefore u uninstall the software! If that still didn't work please provide more info(Laptop model, Operating System).