I have the same problems many of you have with the Toner and drum error on my C5500N. I have not had much luck with Okidata support. I have had success replacing the chips in the toner cartridges. The replacement chips can be obtained from www.printerdoctor.com. They sell toner refill kits for the printer as well as chips for the toner cartridge and replacement fuses and rebuild kits for the drums.
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Before you replace a drum unit, you should (with the top toner cartridge still in place) turn the unit upside down and gently shake the toner that is in the drum unit back into the toner cartridge. When you install toner on these printers, most of the toner falls into the drum unit. The only way you can "reset" the printer is to add more toner, because there is almost no toner in that new drum.
pull out the drums, there are two tabs (blue or green) on the left of the belt and a handle on the right. belt should pop out (some models have a plastic piece that the drums sit in, which comes out freely) insert belt on left end notches first then everything else in reverse. should do it for you
On the base of machine after removing drums and transport, there are 4 sets of 3 pins that connect to left hand bottom of each drum, these can get toner on them and not make proper contact, each set of 3 pins just pop out with the help of a flat blade, out of base to be cleaned. in yout case just switch the set under the cyan with another lot from different colour.
I am taking it that you are using genuinne non imported oki drum and toner. If this doesnt fix your problem then you must have fauly drum/toner