Question about HP Officejet J5780 All-In-One InkJet Printer

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"Cartridge Error" Cartridge on right must be replaced

I am getting an error "Cartridge error : cartridge on right must be replaced". Cartridge is more than 50% full. Have tried removing cartridge and replacing back but with not success.

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  • Anonymous Oct 07, 2008

    I have the same problem and it is very irritating.. I will never buy HP again! This is the second HP Printer that I bought that has has numerous problems!

  • glidror Nov 20, 2008

    I have the same problem. I am using an original HP cartridge but filled it with ink manually. It worked great for more then a month and now this error message. I dont know if it has anything to do with the re-fill, but, It shouldn't anyhow.

  • warmann Feb 27, 2009

    Hi Guys, I have the same problem, only with color cartridge. Tried new OEM carts and problem still occure. I tried Full Reset and it doesn´t help. Please help me. 

  • Anonymous Mar 19, 2009

    I've got the same problem with my color cartridge, which is a remanufactured 75XL. The original HP 75XL that I had previously used worked fine.

  • Anonymous Apr 02, 2009

    Color cartridges rejected with error: "Cartridge error: cartridge on right must be replaced."

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I had the same problem. The only difference is that I decided to try using an XL cartridge to save money on ink. This is what caused my error message. After exchanging the XL and replacing it with the regular size cartridge the error message went away.

Posted on Oct 07, 2008

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If the new (or refilled/reman/compatible) HP 74, 75, 74XL, or 75XL ink cartridge refuses to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance.
These types of severe cartridge errors (i.e. refer to documentation / incompatible cartridges, print cartridge(s) problem, etc.) typically indicate the internal micro electronics of the HP 74/75 cartridge are damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal micro electronics failure.
I suggest you first run a Tap 41 diagnostic test to check cartridges electrical health (this is a special forced service test; refer to Inkjet411 videos so you understand how to activate and read the HP OJ printer diagnostics print out).
http://inkjet411.retailinkjet.com/?page_id=544

Posted on May 16, 2013

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Had same problem. Tried two cartridges suspecting it is a problem with the cartridge, but it turned out not to be the case. Looked more closely - found out there was a small ***** of ink in the service area. I removed it with a small plastic spoon. I also cleaned the contacts in the cartridge bay on the print head with alcohol. Solved the problem, the printer now prints ok.

Posted on Jun 01, 2012

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Are you using Dell Series 11 ink cartridges?

Open the printer with the power on and remove the Dell Series 11 black ink cartridge and make sure the tape is off the cartridge, then reseat the cartridge back in. Now do the same for the Dell Series 11 color cartridge. Now when you close the printer, it should print an alignment page. Any error messages?

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Dell Series 11 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

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hi
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a paper towel if keeps error
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If i help you pls vote me

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Left Cartridge Incorrect / Right Cartridge Incorrect
  1. Remove the indicated print cartridge.
  2. Disconnect the power cord from the electrical outlet.
  3. Reconnect the power cord to the electrical outlet.
  4. If the button_power_0.jpg button is not lit, press button_power_0.jpg.
  5. Reinsert the print cartridge.
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The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
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