RECIEVING P.1 NOTHING COMING THROUGH LINE SHOWING ENGAGED WHEN TRY TO RING THROUGH TO MACHINE UNABLE TO CLEAR HAVE CONTACTED WHERE FAX BEING SENT FROM UNABLE TO CONTACT THEM AS OUT OF HOURS SERVICE WE ARE A GP PRACTICE
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These machines come with several receiving modes that can be programmed ... mostly by design but quite often ... by accident.
I would check the User Manual for Ring Patterns, Silent Reception and Fax Priority. You can always see or print out the Option Settings of your facsimile. There it will show the exact picture of what the fax must know before answering the incoming call. Does it have Fax Tone Detection? Is it set for automatic answering? Faxback? Polling?
Maybe a power hickup might have scrambled some of the programmed features? Obviously nobody in the location monkeyed around with tha fax buttons, right? By George. Of course not!
While receiving a fax you shouldnt pick up the handset, but if u pick accidently then u will not recieve fax and hence u will hear an engage tone. If you are using a single line for both tel and fax then the party who is sending the fax should pre-inform you that it is a fax call so that when it rings you dont pivk up the handset.
You can also check your line weather it is working properly by using a normal telephone. This should be the first step rather, make calls to confirm it.
The last option is Power off the tel/fax machine for 3min completely and then try again.Also make sure the tel/fax is in tel mode and not in fax mode. Try to assign it in both modes.
If still you are not clear then the mannual which comes along with should help you, If still you cannot figure it out, Then you can call your service provider for help, they should definetely help you out.
check where your phone cale goes into the machine you will proberbly find two sockets one marked phone and one marked line the phone line needs to go into the one marked line and a phone handset in the one marked phone if this is correct try ringing yor line that the fax is plugged into see if you get a ring or engaged tone if you are getting engaged unplug the fax and try again if this now works the chance is that the modem board in your fax has failed and will require replaceing
have you tried a firmware upgrade, depending what happens with the fax tones depending where the fault is. can you ring into the machine? other thing to try is put a handset in the line and dial out or listin to the line?
so many things come in with problem sending and recieving faxs. have you tired putting on ECM mode?
First make sure your line cable is plugged into the correct place. Most
Brother machines have a plug for Line and a plug for Extension (EXT),
make sure it's plugged into "Line".
Go into the menu on your Brother machine and select Fax, then Setup
Receive and then select Easy Receive. This will usually solve most
Brother machines come with s default of 4 rings before they will
answer, make sure none of your other devices (such as an answering
machine) are set to a lower number of rings or the fax machine will
never grab the line.
If you have distinctive ring, make sure you have it set up in the
machine. There is a section in the owners manual for setting up
If the machine grabs the line and goes through the motions but nothing
comes out on the page (no black print) then make sure you are using a
Brother ink cartridge (not refilled or generic) and print out the test
page using the "ink" button. Allow the machine to clean a few times and
see if the test page prints out correctly. If you are using refills or
a generic black, you might have premanently damaged the print head. In
this case take it to a service centre to have the head tested.
It seems that the protocol is failing. Just check, by printing a receive report. If there are errors it is after the check frame. If no errors, it is failing before the check frame. In either case, 1st aid is to listen using a handset for noise or static on the line. If the line is clear, then you will have to call service to change the tx/rx attenuation.