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My Zen Keeps Shutting off even though it is charged, I turnit on and when I press play it shuts down

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My mp3 player keeps shutting down after 10 minutes of play even thought the battery is charged

Posted on Nov 12, 2009

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Why does my tom tom keep going the shut down page every 10 seconds I have pressed reset but makes no difference I ride bmw r1200rt


One possible cause is that your battery is low or the battery can no longer hold a (good) charge. In this case, the TomTom is shutting down because there's not enough battery to keep it running, even though it is plugged into a power source.

To determine if the battery is the cause, try to charge the TomTom battery .... using a (USB) connection to your computer, or a direct power source (i.e. while the TomTom is not being used). Let it charge for a few hours until the batter charge indicator shows that it is fully charged (or just leave it charging overnight).
Then, unplug the TomTom from the "charger" and power it up. If the TomTom (battery) doesn't hold a (good) charge, the device will shut down within a few minutes, e.g. 10 mins or much less.
When you (then) plug the device into a power source, and it doesn't stay on (i.e. it keeps shutting down after 10 seconds), you can safely conclude that the battery is the cause of your problem.

Apr 24, 2016 | Tomtom GPS

1 Answer

I have an Acer Aspire 4520 and the batter will not stay charged and it keeps shutting down even though I have it plugged in. Please help.


Hi there, please perform power drain first. Take out the battery and unplug the power adapter. Press and hold the power button for 30secs. Put the battery back in, plug in the power adapater then turn on the computer. If same issue will occur then you need to replace your battery.

May 16, 2010 | Computers & Internet

1 Answer

My Creative Zen keeps giving me the message ''shutting down'' but just stays on, even after the reset feature is used. Any ideas how to solve ?


Sometimes manufacturers release firmware updates to fix issues in the units. I would suggest attempting a firmware update if your firmware is not the latest version. (The Creative website lists the current firmware revisions in their support area for their players.)

If you are able to connect to the PC via the USB cable, I would try the Creative MP3 Player Recovery Tool available through their support tab as soon as the unit has at least 50% charge.

If the Zen player is completely locked and will not connect to the PC, you may have to let the battery go low and allow the unit to turn off by running out of power. Then plug the player into the PC to perform the initial slow charge and after some time (15min), the player will attempt to turn on the screen when it has enough charge. When it turns on, you should be able to tell if the PC connects to the Zen as well. If it connects, continue to allow the Zen to charge until you have at least 50% charge and then attempt the Creative MP3 Player Recovery Tool.

If the Zen doesn't connect to the PC, there is a deeper problem.

Sep 01, 2009 | Audio Players & Recorders

1 Answer

Zen shutting down


Update the firmware that creative put out you should be fine from there.

Apr 23, 2009 | Creative Labs Zen V MP3 Player

1 Answer

My creative zen v plus is stuck in shutting down


i think i have a different version of zen but hopefully it'll work for you. i held down the power button and pokes the reset button with a pen tip for about 5 seconds and it finially turnned off! i've had alot of problems with the zen and it sorta happens alot and most times you need to do different things but the same problem usually doesnt come bk. good luck

Mar 12, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Zen mp3 player is stuck or frozen on "Shutting off" mode.


when off hold play down. then turn on(while holding play). then theres a recovery menu go to clean up.

Dec 28, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

ZEN Mozaic wsays "Shutting down"


I solved my own problem all I had to press was reset (8

Dec 22, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Omy zen v plus is stuck on the shutting down screen, it has been for about four hours


Press the "reset" button. If it didn't work, upgrade the firmware of this product. If problems still continue, contact the Creative company.

Jul 31, 2008 | Creative Labs ZEN V Plus MP3 Player

2 Answers

Creative lab zen sleek photo


Try rebooting the player. This is how u do that. Press and hold the play/pause button. then use a paper clip and push it into the little hole on the bottom of the player next to the charging port. pull the paper clip out and the diagnostic screen should appear on the screen of the player. release the play/pause button. scroll down to reboot and touch the touch pad to reboot. hope that helps.

Mar 11, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen V Plus


hmm thats odd. is the battery fully charged? or maybe the settings are set to do this, like an energy saver mode? or it could be on scan mode? im not sure sorry, but i hope this helps :) good luck

Oct 03, 2007 | Creative Labs Zen V MP3 Player

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