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Palm Z 22 Hand Held When icon for "memos" on hand held touched the screen goes blank although illuminated and the handheld is frozen until the reset is pressed. This is despite main computor listing previously listed items and is not correctede by hotsync operation. The "note pad" appears on hand held screen when pressed but does not list the several items listed in the main computor.I can't get thru on 1800 350 535 no.

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Try to take the battery first and leave it for 3 hours and put it back again,and try to check if the screen respond in tapping if still not working then do some reset procedure...

Soft Reset

A soft reset tells your handheld to stop what it's doing and start over again. All records and entries stored in your handheld are retained with a soft reset. After a soft reset, the Welcome screen appears, followed by the General Preferences screen.

Use the reset tip tool (see below), or the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your palm handheld.

Reset Tip Tool: On most PalmOS handhelds, the stylus that comes with your handheld has a reset tip inside. To use it, unscrew the barrel from the stylus quill.

Double-Soft Reset

If your device doesn't seem to want to power up after a soft reset, and you've checked the other obvious solutions (fresh batteries, power button, contrast wheel, contrast button) you may want to try the 'Double-Soft Reset'. Simply perform a soft reset as directed above, but press the reset button twice in quick succession.


Warm Reset

A warm reset bypasses any system extensions (such as HackMaster hacks, OS patches, Alarm settings, etc) that are loaded on your handheld. Sometimes a damaged third-party application will try to respond to a reset but will fail and cause the handheld to 'hang'. Using a warm reset, you can start the handheld, then delete the damaged application before it has a chance to try to run again. After deleting the application, follow with a soft reset to start up the handheld normally.

To perform a warm reset:

  1. Press and hold the upper half of the scroll button on your handheld.
  2. Using the reset tip tool (or a similar object without a sharp tip), gently press the reset button inside the hole on the back panel of your handheld.
  3. When the Palm Computing Platform logo appears on the screen, release the scroll button.

If you're not sure which application is damaged, you can use a tool like ResetEmu in conjunction with a warm reset to help pinpoint the offending application.

Hard Reset

With a hard reset, all records and entries stored in your handheld are erased, except for the default or specimen databases predefined by the manufacturer (but see Extended Hard Reset below). Formats Preferences and other settings are restored to their factory default settings. You can restore any data previously synchronized with your computer during the next HotSync operation. If you're running OS 3.1 or earlier, and you're not using a third-party backup utility like BackupBuddy, you may need to reinstall your third-party applications.

Never perform a hard reset unless a soft or warm reset does not solve your problem.

To perform a hard reset:
  1. Hold down the power button on the front panel of the handheld.
  2. While holding down the power button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
  3. Release the reset button.
  4. When the logo screen appears on the screen, release the power button.
  5. When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press the upper half of the scroll button on the front panel of the handheld to complete the hard reset and display the Digitizer screen.
Pressing any other button instead of the upper half of the scroll button will perform a soft reset.

Extended Hard Reset

An Extended Hard Reset will completely erase your handheld, and will also bypass the creation of some default databases.

This differs from a normal hard reset, which will automatically create the databases for the built-in applications, and will insert some specimen records into those databases: numbers for Accessories and Technical Support will be created in your Address database, a registration reminder will be created in your ToDo database, and several helpful memos will be created in your Memo database.

In addition, a normal hard reset will also create a Network database with some default Network profiles for your Network panel in Prefs, and a file of several default MIDI alarm sounds will be created.

If you have the Notepad application, a normal hard reset ensures a sample note will appear on your NotePad, and if you have the Mail application, an email message from 'Mail Help' will be automatically inserted in your handheld Inbox.

An Extended Hard Reset will ensure that all of these startup files are not created.

If you decide to perform an Extended Hard Reset and install one or more third-party applications that expect to see the built-in databases present, you may encounter an error. For this reason, it's suggested that after an Extended Hard Reset, you run each of the built-in applications (Datebook, Address, ToDo, Memo, and if installed, NotePad and Mail) at least once to ensure empty built-in databases are created.

After an Extended Hard Reset, you will not be able to select alternate alarm sounds for Datebook alarms, but the default alarm sound will still be heard for appointments with alarms set.

To perform an Extended Hard Reset:
  1. Hold down the power button on the front panel of the handheld.
  2. While holding down the power button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
  3. Release the reset button.
  4. When the logo screen appears on the screen, release the power button.
  5. When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press and hold the upper half of the scroll button on the front panel of the handheld.
  6. While still holding down the scroll button, press, in any order, the Datebook button, the Address button, the ToDo button, and the Note/Memo button.
  7. Release the scroll button, to to complete the hard reset and display the Digitizer screen.
Pressing some but not all the buttons while holding the scroll key will result in a normal soft reset. Pressing no buttons while holding the scroll key will result in a normal hard reset.

Hope this may help;

Regards,
VOTIT

Posted on Oct 06, 2008

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Troubleshooting for hotsync is provided in the link . Click the link below

Hotsync

Posted on Oct 06, 2008

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Hi,
The first thing to do is to make sure you have everything backed up on your PC. Then do a hard reset. Here are the directions for that:

1. Press and hold the power button.

2. While holding the power button, use the tip of the stylus ( or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your hand held.

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Hi,
Try doing a hard reset. Make sure you have everything backed up on your pc since you will have to do a hotsync once you do the hard reset. OK to do a hard reset do this:

1. Press and hold the power button.

2. While holding the power button, use the tip of the stylus ( or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your hand held.

3. Wait for the Palm2.gif Powered logo to appear, and then release the power button.

4. When you see the message that warns you about erasing all of the info on your hand held do one of the following:
a) Press UP on the 5 way navigator button on the bottom of your hand held to finish the reset and show the touch screen2.gif.
b) Press any other button to do a soft reset.

5. When prompted , tap to align the screen, and then set the language you want to use on your hand held. A screen appears showing the Palm logo and a progress bar. From there continue to set up your Palm and then do a hot sync. You should be able to reset a password if you want one. Best wishes....Hope this helps.

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1. Press and hold the power button.

2. While holding the power button, use the tip of the stylus ( or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your hand held.

3. Wait for the Palm2.gif Powered logo to appear, and then release the power button.

4. When you see the message that warns you about erasing all of the info on your hand held do one of the following:
a) Press UP on the 5 way navigator button on the bottom of your hand held to finish the reset and show the touch screen.
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5. When prompted , tap to align the screen, and then set the language you want to use on your hand held. A screen appears showing the Palm logo and a progress bar. From there continue to set up your Palm and then do a hot sync. Best wishes....Hope this helps.

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Hi,
There is a simple fix for the problem you are having. This same thing happened to me. The first thing to do is to make sure you have the most up to date software for the desktop. Once that is done do a hard reset. Here are the directions for that:

1. Press and hold the power button.

2. While holding the power button, use the tip of the stylus ( or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your hand held.

3. Wait for the Palm2.gif Powered logo to appear, and then release the power button.

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Hi,
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1. Press and hold down the power button.

2. While holding the power button, use the tip of the stylus (or similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your hand held.

3. Wait for the Palm Power logo to appear and then release the power button.

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Hi,
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1. Press and hold the power button.

2. While holding the power button, use the tip of the stylus ( or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your hand held.

3. Wait for the Palm Powered logo to appear, and then release the power button.

4. When you see the message that warns you about erasing all of the info on your hand held do one of the following:
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do you want to completely delete all the data on your palm zire if so try a hard reset (deletes everything!)

To do a hard reset:

Press and hold the power button on the front panel of the handheld.
1.
While holding the power button, use the tip of an unfolded paper clip (or
2.
similar object without a sharp tip) to gently press and release the reset button.
Wait for the Palm PoweredTM logo to appear; then release the power button.
3.
When a message appears on the handheld screen, warning that you are about
4.
to erase all the data stored on your handheld, press any other button to perform a soft reset.

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