Question about Microsoft Xbox 360 Console

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Xbox360 Problem I have been looking at sites trying to find out what is wrong with my 360, and I saw you post on a similar problem I am having, on this website, and it seemed like you were pretty knowledgeable about the system. I am getting the error message, "To play this game, put it in a xbox 360 console" Sometimes a game will work and freeze 5-10 minutes in, saying disc is unreadable, clean it with a cloth or restart the console. My 360 plays DVD's fine, but does not seem to play regular xbox games. I tried 3 of them, and they loaded, then froze immediately after loading. I tried a few DVD's and they all played fine. My xbox has never been opened or tampered with, but apparentely I don't have a warranty for this problem, because I called xbox support, and the warranty was only extended for the red rings. I saw some websites saying to buy a new laser lens, but I don't know much about electronics, or how to take my system apart, or where the best place would be to buy a new lens. I really don't want to pay the $100+ shipping to get my xbox repaired, and have to be without it for a month. Any advice would be greatly appreciated. If you could please send me an e-mail at, since I don't know much about this site or have an account on here. Thank you, Brandon

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  • Anonymous Nov 10, 2008

    In the middle of game play, a message comes on the screen saying that the desk is unreadable. It could be dirty or scratched. I called Microsoft and the CSR told me to free up the memory on the hard drive. That didnt work. I sent it back twice already.


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Your motherboard and DVD drive might not match or the reader is having an issue. the only option is to send it to microsoft.

Posted on Mar 03, 2009

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