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Kenmore Refrigerator 506.50694000 Side by Side Not Cold Enough

My Kenmore Refrigerator 506.50694000 Side by Side is about 8 years old (purchased in 2000). The freezer is not getting cold enough. Freezer = 25 degrees F. Refrig = 38 degrees F. Even if I turn the freezer thermastat up (higher number makes it colder), it does not get colder. Condensor Fan (at back of fridge) runs all the time. Circulation Fan (inside freezer compartment) runs all the time. Door seals look good. Light switches seem to work (lights out when doors shut). There was aloto of dust in condenser grate. I cleaned as best I could from front and back with refrigerator cleaning brush and vacume. Still same problem. Can you help?

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  • keith w Oct 06, 2008

    Correction to model #. Should be 596.50694000

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SOURCE: refrigerator doesnt get cold enough

If you remove the back panel on the inside of the cabinet then you would be able to check the evaporator coil (cold bit) and see if it is frozen up. If it is then defrost the system and see if you have any improvement. All the things you have pointed out over the compressor is normal, they do run incredibly hot. If you have got the freezer on a very cold setting I would suggest bringing both setpoints to a mid range setting. Check the temp in the fridge by measuring liquid temp as air temp is prone to fluctuate more. If you still have a concern I would suggest contacting a fridge guy to assist you. Hope this is of some if not limited help.

Posted on Sep 11, 2007

  • 1218 Answers

SOURCE: refrigerator and freezer not staying cold enough, but running

Good day,
First, on some versions of your machine, there is a fan on the bottom rear, make sure if it has one, that it is running.
If it were a defrost component, as you suggested, then you would see a build up of frost and ice on the rear panel in the freezer compartment.
If so, you would need to defrost it. There are 3 components to a defrost system. The 2 you described, behind that rear panel, and a timer in the fresh food compartment, in the upper housing.
Below is a tutorial on defrost systems. You need a ohm meter to test the components.
If none of the above apply, then it is in the sealed system (compressor, leaks in the tubing or restriction in the lines) and would require a trained tech to sort it out.

http://www.appliance411.com/faq/howdefrostworks.shtml

Posted on Feb 05, 2010

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