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I have a external hard drive from WD Elements model number wd5000. The problem with the hard drive is that when I connect it to my desktop computer the computer recognizes that a usb has been plugged but it does not show on "Computer" file. I tried reconnecting the cables and restarting the computer but the problem persists. I tried plugging it in a different computer and with different cables and still no change. When the external hard drive is turned on it makes a clicking/ticking noise, it starts to run and then shuts off. I am not sure what could be the problem.

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Well you hard drive is on its way out the door it sound like it has a case of the "tick tick tick" and well not fixable but if you have info on your hd that you want there is a temp solution but I will not provide it due to its nature and last resort untill we know that it is 100% the issue at hand.

do you have a Air conditioner or any heavy appliances on the same circut as the computer ?

if so then its probably due to a surge in the power causeing the hard drive to fail. which is also very common with computers.

if you have a hard drive that you can use in replacement it would be great if you are able to open the external drive up and replace it.

also check the Western Digital website to see if your hard drive is still under warrenty and if it is great it wont take long for them to get you a replacement once your old one has been sent. I have had this happen many many times of the years and alot of the hard drive company's that I have delt with have been great about the RMA that I do with them.

Posted on Oct 06, 2008

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Posted on Jan 02, 2017

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