Question about Samsung HT-Z310T Theater System

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Samsung HT-Z310 "Disc Error" Message....won't recognize disc


I just purchased this home theater system 2 months ago and last night in the middle of a movie it froze. I thought it may be the DVD so I cleaned it and put it back in. It kept "searching" for the DVD which usually it goes straight to the menu. After about 30 seconds it says Disc Error...I've tried several movies...ones that previously worked on it. I shut it off overnight and this morning my daughter got a movie to play but it froze too halfway in. Any ideas??


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  • maibullet Oct 14, 2008

    while playing a movies.. it froze in the middle and then shuts off..i too tried putting another disc inn and it reads "Disc Error" i bought A DISC CLEANER BUT USELESS it spits it out again..none of my movies are working right now...what is up?

  • Anonymous Nov 25, 2008

    I too am having this same problem. I insert a dvd and at the bottom of the blue screen I see the word "Loading" along with a time bar. After about 30 seconds it stops "trying" to load and shows "Disc Error" in the above right area of the screen. Has anyone found a solution to this problem or has Samsung given anyone an explanation?

  • rofo789 Dec 07, 2008

    I too have the same problem. It was not working last night. I waited 1 day and then was able to play a movie. It got half way thru and I paused it than it froze up and showed me disc error again. WHAT DO I DO??

  • JamesinNYC Dec 27, 2008

    Hi There,

    My wife and I are having the exact same issue when trying to watch a DVD on our barely 3-month old system. The sound works when set to TV, but we can't get DVDs to play consistently. The one we're trying to watch freezes at different points; sometimes at the previews, sometimes in the middle of a chapter. This is beyond frustrating and when we tried to play the DVD in our computer, it worked. Tech Support at Samsung said we may have to mail them the main unit, which is completely awful, a pain in the a** and likely to cost a ton of money to safely ship it. Anyone have any other ideas? Next step, lens cleaner. THIS IS SO FRUSTRATING!

  • Anonymous Jan 03, 2009

    For me its "Loading", only 2 weeks and wham. :(

  • shazbam69 Mar 11, 2009

    This is driving me crazy! you put a disc in the dvd players reads stop straight away and it comes up with disc error, my warranty has just run out arrrrh. took it to a local guy, it plays all his movies???? but won't play any of mine?????? he gave me a refund as he has no idea what the problem can be.

    Does anyone have any idea how to solve this?

  • busychild721 May 16, 2009

    I have the same problem and have had this unit for about 9 months. All of the sudden I was watching Iron Man about 2 months ago or so and the video slowed to showing only a second of the movie and then skipping and then showing another second of the movie. The other night I put in Underworld 3 and watched it all the way through and then yesterday I tried to watch it again and it froze in the beginning. I ejected the dvd and put it in again and then the disc error came up. I was able to then watch a few minutes of the movie before the skipping and then the same thing happened. I turned off the player and now it is only giving me the "Disc Error".

  • jmwhitfield8 May 23, 2009

    dammit.... stupid thing keeps "loading" then reads "disc error".... and the 1-800 guy was a doofus.... said, "blow it out with compressed air"... how many times does that REALLY ever fix anything?



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Turn off the power and hold the STOP ( ) button on the remote control for longer than 5 seconds (reset function). It fixed my Samsung Home Theature. Samsung has online chat to help too!!!

Posted on Feb 06, 2011

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I am also having this same problem and its less then 3 weeks old wtf?? I plan on calling them tomorrow and complaining and see what happens good news is its under warranty i suppose

Posted on Nov 07, 2008

  • Matt Hale Dec 21, 2010

    you will find eventually that samsung will apologize for your inconvenience and then tell you to send in your unit for a repair that will cost more than your system is worth



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