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I have a pavillion 9000 with Vista home I started it up a few days ago and it didn't open normally It went into recovery mod. and started. At this point I lost one of my user accounts and my abillity to use e-mail or internet.I thought it might be my wireless router so I connected hard link still nothing. I've tryed system restore a few times still nothing I cann't seem to do a complete restore from my D partition either. I use Norton 360 and it will not open either it says no path yet when I went to reload it thinking it got lost in recovery it told me to remove it first I went to remove programs and it says no path as well. Some how I got the system to tell me that HP connection stopped working and no solutions. I'm using my desk top to send this so my sever is working. I'm very computer eliterat and I cann't spell thank goodness for spell check. I'm lost can someone help please?

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Hello,

You system is infected with a potent antivirus, and cannot be resolve anymore by a potent antivirus.

So you need to reinstall your computer to the original setting:

By doing this : insert the windows installation disk/ or the system recovery disk.
reboot your PC from the CD/DVD rom and then wait until boot finish.

If you are using system disk recovery , just read carefully the instruction on-screen.
If you are using the windows installation disk then here is the windows installation information: http://support.microsoft.com/kb/316941

May this help,

melnavz

Posted on Oct 06, 2008

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Posted on Jan 02, 2017

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