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When i turn device on it sticks on refresh database then it eventually may go to music selection but with split screen and missing letter all over or it may eventually shut it's self off, when i take the the sd card out it goes back to normal, with sd card i have close to 450 songs without i have 190 songs, it's a 2gb sd card

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My mp3 player flashes on internal updating music libery why???

Posted on Oct 06, 2008

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My sansa player turns on and freezes on the Refresh Database screen. The screen then fades and eventually turns black. My computer won't recognize the player either.


STEP 1 - Reset the device
1. Slide the Power switch up and hold it for approximately 20 seconds.
2. Release the Power switch once the device is powered down.
3. Turn the device back on.

STEP 2 - Download and install the Sansa Firmware Updater
this is for mac os version.

Feb 25, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

On the intro screen it freezez and eventually goes to the next screen and says refreshing database but it dosent refresh


This seems to happen when the database gets corrupted.

1. Turn off the player.

2. Plug the usb cable to the computer, don't plug it to the player.

3. Slide the lock switch to the right, you will see an orange strip.

4. Hold the menu button to start the player. Don't release it yet. Wait until a shutdown message appears and the player goes off again.

5. Plug the usb cable to the player end. The player should go on again. The player should mount as a disk on your computer. Find this disk and back up its contents.

6. Format the player, as explained elsewhere.

7. Disconnect the usb cable. This time the database should refresh properly. Once this is done, slide the the lock switch to the left and turn off the player.

8. Turn the player back on. It should work, but you will have to load your stuff again.

9. Redo steps 1 to 5, except that now should copy your music, videos, etc, back into the player.

10. Repeat step 7.

11. Turn the player back on. It should work again.








Dec 10, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

When I turn it on, the Refresh database screen comes on but never complete. No matter how many time I reset the unit, it seem to be jammed to that screen. How should I fix the problem?


I've run into this issue before with my SanDisk Sansa the issue is typically either you are running close the to the size limit or there are some large files that have corrupted. I've fixed by completely removing all the files from the device. Please keep in mind the below steps will remove all the music from your device and this will need to be synced back over:
1. Connect the SanDisk to a PC via the USB cable
2. After this is connected it should show up as an additional drive in the My Computer window (possibly E or F, but this varies).
3. Expand the corresponding drive letter until you get to where your music is stored.
4. Delete all the music folders/files
5. Disconnect the SansaDisk from the computer and then power it off and then back on.
The Database should refresh properly and then you should be able to begin syncing items back to the device (I would suggest syncing items in small blocks to prevent any corruption from occurring again). If you encounter any problems, let me know.

Nov 27, 2009 | SanDisk Sansa e270 MP3 Player

1 Answer

Frozen sansa at refresh database


This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

Mar 07, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

Refresh database?


Try this

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Jun 19, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa c-200 mp3 player ( refresh database screen stuck)


I had the "Refresh Database" problem with my C250, it just sat there after turning it on! However, the GOOD NEWS is, I corrected it! First I connected it to my PC, then FORMATTED the unit. This gave me an empty player that at least would turn on. Then I downloaded the Sansa "Updater" from the SanDisk website. After setting up the updater software, I connected the C250. It automatically checked for any new firmware, and loaded it into the player. After that I restarted the C250 and it again came up OK without any music loaded. The last thing I did was to load only 1.8 GB worth of music files. My take on the problem is that if you overload the memory, or interupt a file while loading, then the "datbase" function never gets done. I've had mine running for about a week now without problems! Hope it works for you too! <Good Luck> David

Dec 26, 2007 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Sansa e250 "refresh database" error


Sounds like your music may have become corrupt.

You can follow these steps to erase and start anew.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.




Best of Luck.

Nov 09, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Refreshing data base


It refreshes the database to build the menu for you to navigate.

Your device may have corrupt data in it and therefore takes longer than normal to build the library.

You can format the device to remove everything, and then re-transfer them to see if that helps.

To format in My Computer>Device Name (e250)>right Click and select format.





Best of Luck.

Oct 12, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa Hack!!! please help!


You device is too full. You need minimum 6MB for the "music database". The more music you have, the bigger the database needs to be. Try freeing up 30MB or so, that should solve it. Please add to the question, dont select NOT HELPFUL if this didnt work. Best of Luck.

Sep 26, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Freeezing


Hi. The symptoms you described may be due to corruptions in the player's music database (this player maintains an information pool on the music files you download to it). To resolve that, you would need to delete that database and let the player re-create a new one. To delete the corrupted database, let's do this: Step 1: Switch your player to MSC mode Step 2: Browse the player in "Windows Explorer", and look for the folder named "System" and/or "Data". Note: if you can't locate these folders, your Explorer may be configured to "Hide" system files and folders. To change that, please go to "Tools" on the menu list on the Explorer window, then choose "Folder Options". This will display a Window arranged in tabs. Select the "View" tab, find the "Hidden Files and Folders", then choose the "Show Hidden Files and Folders" radio button Step 3: Under the "system" or "data" folder on the Sansa E260, look for this file and delete it: "PP5000.dat" Step 4: Safely remove your Sansa E260. Then power it on. Your player will now either display "Rebuilding Library. Please Wait" or "Finalizing Update". Either way, it would re-build the database and hopefully resolve the error your player is encountering. I hope this helps. I love the Sansa E260!!

Mar 15, 2007 | SanDisk Sansa e260 MP3 Player

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