Question about Western Digital (WD3200JS) 320 GB Hard Drive

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Cannot access western digital 120gb hard drive

Hi,

I am having a problem with my western digital 120GB hard drive. I switched it on as usual, the disc spins OK, I hear a beep, beep to signal it is about to open up, but nothing happens. I can hear the drive still spinning but nothing? I have tried a new USB lead, no luck, and I have also tried it on my laptop to check it is not my PC. Still nothing. I have ALL of my MP3 and Photograph files on this hard drive and I am panicking I will not be able to retrieve them again? Can you help?

John I have the same problem. It turns on, I hear it, but there is no indication that it is communicating with my computer.

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I have heard about WD portables doing this ...I believe the problem is that the read head (like a record player stylus) gets "stuck" and doesn't begin scanning the index table at the beginning of the drive, thereby not showing any drive contents.

Nutshell version...if you've tried the same drive on 2 different machines, the drive is dead. Your best bet: contact WD and let them know. They are (in all the years I've dealt with them) VERY good about supporting their products, even sometimes after they've gone out of warranty.

hope this helps ;)

Scott

Posted on Oct 06, 2008

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