(These requests are now the only way we have to send a personal note.)
Wow, two months. I apologize on we not responding to you.
Our board system is undergoing, and has been for quite a while now, a major upgrade. In the last year and a half FixYa has registered 4 million people. This has caused all sorts of problems, mostly to we experts it been a failure to Alert us to responses from customers.
However, that this was an enclosure, and within that a power converter, problem I don't doubt, does not surprise me.
As I stated in the last sentence there are times when only warranty support is the answer when it comes to hardware problems.
If you were billed and charged for your problem, you may challenge that fee. You should find the links starting on our home page.
Sorry again you weren't replied to on your remarks about not getting results from my suggestion. And, thank you for taking the time to come back and let us know what solved your problem.
Hello dear worldvet,
I did write the results as there are more customers working with similar problems as mine. About challenge the fee is tempting but I will not do so as I had some joy with participating and reading on the FixYa web and learned a lot from that.
bby for now / Ah2foto
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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The external storage device has several major components:
* USB cable
* external power-supply
* disk-drive inside the enclosure
* USB-to-disk-drive adapter inside the enclosure.
Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.
Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.
Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.
Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.
Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.
Note that W.D. has a "Customer Loyalty" program. Buy a new W.D. disk-drive through the W.D. web-site, at a significant discount.
First try plugging it in to another computer. If it works there then the device entry in your Mac istall is damaged and you need to archive and re-install the Mac.
If it doesn't work then either the circuitry in the drive enclosure is failing or the drive itself is damaged.
First step then is to take it to the shop and have them swap the HDD into a new enclosure and see if it works, if it does, buy the new enclosure and you're done. If it doesn't work then the drive itself is likely failing, respond with your country and city and I will recommend the nearest pro with the right skillset to get your files back.
On a final note, if it's new, with no crucial data on it yet. Return it for warranty exchange.
Hope this helps FixYa,
Seagate troubleshooting Error Code 10, states that drive has failed. (Seagate bought out Maxtor)
Before you resign yourself to everything is lost on this harddrive, how about trying one more thing?
How about putting the harddrive inside in a new external enclosure, and see if it works? I suggest that perhaps the external enclosure it's in, is bad. The harddrive inside is a 3.5 inch harddrive. Same width as used by a desktop computer. It is a Sata harddrive.
Here's an example of a 3.5 inch Sata, external enclosure, http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3901268&CatId=2780 Just pop the external enclosure open that holds it now, take it out, and install it into an external enclosure like the example above. Plug in the USB cable.
Don't know if this applies to your particular Maxtor Personal Storage 3200, but when I went to search for the type of harddrive it uses just now, I ran into thsi, and thought I would pass it along. http://www.seagate.com/www/en-us/support/downloads/personal_storage/ps3200-sw)
Try a replacement USB cable first. If that does not fix the problem, then the USB to SATA adapter board is faulty, in that case you will need to take out the internal disk to replace the external enclosure.
Plug the external hard disk into another computer's USB 2.0 port. If the problem follows the device, then there is a failure either of the external hard disk enclosure or of the hard disk (inside the enclosure).
If yours is one that you built yourself, you can remove the hard drive from inside the enclosure and plug it directly into a desktop computer (or another external hard disk enclosure) to see if the problem follows. (If you need help w/ this, just let us know.)
If yours is a pre-built external hard disk (you bought it w/ the hard drive already built-in) then you'll (if you're inclined to do so) need to open the enclosure to get at the hard disk inside. This can be difficult. You may, depending upon the enclosure, need to damage the enclosure to get it opened up.
Please, let us know if this response was helpful for you or, of course, if you have any further questions.
Try a new enclosure, the case is just that. A hard drive cannot actually repaired. You cant open it and fix it. It's either reliable and functioning or not. Purchase a new enclosure and test the old drive. Data recovery should be the last option..most places charge a down payment on a car, and most of the time ( in my 12 years ) its the cheap enclosure.