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I have a maytag neptune washer that will not spin or drain.

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If the drum wont spin it could be the motor carbon brushes ,all machines have a drain trap some get accsess from the front of the machine some are acsessed from under the machine these get everything from bits of clothes ,coins, another possability is the pump witch drains the machine

Posted on Oct 05, 2008

6 Suggested Answers

SOURCE: code dc appears and has trouble draining and spinning during last 12minutes

The code is dc not fl for the flow problem do I have to claen the screens

Posted on Mar 08, 2008

  • 79 Answers

SOURCE: Maytag Neptune washer model #MAH4000AWW,

Check out your motor control board near the floor on the right side. These have a high failure rate on the Neptunes. Maytag redesigned both the motor and motor control board to be more reliable. While inspecting this board, you are looking for a blown 10 amp fuse and /or burnt components. If you have either... then you will need the the new motor conversion kit which includes the motor, motor control board and the wire harness.

These kits are offered on the www.neptunewaxmotor.com order form and they ship UPS Ground.

This kit takes about an hour to install.


Don't forget to see the info on the website regarding the defective door latch wax motor that will eventually fail and damage your machine control board.



Posted on Jul 15, 2008

  • 32 Answers

SOURCE: i have a maytag neptune washer the water will not drain out of it

Check for obstruction in pump located at back of machine. Remove back panel and pump will be located on left hand side.

Posted on Feb 23, 2009

  • 1 Answer

SOURCE: My Maytag Neptune washer won't spin during the spin cycle.

I'm having the same problem...Does it say LR?

Posted on Jul 20, 2009

  • 1 Answer

SOURCE: will drain but wont spin

I just had exactly the same problem. It turns out that the washer thought it was "continuously out of balance" because the inertial unbalance switch was not working properly. The way I fixed it was:

1. I followed the instructions to disassemble the Neptune washer found here: http://www.neptunehelp.com/index_files/Page323.htm and then in the control panel on top I found actually a very useful document stored in the control panel itself. It is called "Schematic Mini-manual LED Washer" and it contains a set of schematics for the electrical system and an explanation on how to run various diagnostics on the washer. This was incredibly helpful.

2. I checked the diagnostic code using the following procedure:

a. Plug the washer in for power.
b. Put the washer into "Service Mode" by holding the "Delicates" and "Heavy soil" keys simultaneously for 3 or more seconds. My washer showed a "00" on the screen when it was in Service Mode.
c. Pushed "Presoak" to put it in diagnostic code mode.
d. Pushed the down arrow key to read out the last diagnostic code. In my case the most recent diagnostic code was a "05", which the mini-manual says means "Continuous unbalanced circuit". In fact the mini-manual also says to "Check for: Faulty unbalance switches, Loose wire connections, Bad control board".
e. To find out how many cycles ago this happened, you can push the "Cotton/sturdy" button and it will tell you how many cycles ago this happened. I can't remember the response of my washer, but it either showed a "00" or "01".

To double check the diagnostic code, I

a. Cleared the list of diagnostic codes by holding the "Heavy soil" and "Presoak" buttons for 3 seconds while in the "Diagnostic code" mode;
b. Put the washer door back on and screwed it in without putting the entire front back on the washer.
c. Pushed the "off" button or unplug the washer and plug it back in to get it out of "Service mode".
c. Ran just the spin cycle, where it counted down to 7 and then was perfectly silent and then displayed a "00" without really trying to spin.

Double checking the diagnostic code probably wasnt' really needed, but I thought I would try it just to make sure. I did receive the "05" diagnostic code again.

3. With the washer unplugged again, I did the following to check that the switches were the problem, I checked the resistance of the circuit that has the following three switches in it: the inertial unbalance switch, the low tub displacement switch, and the upper tub displacement switch. If the circuit has effectively "0" Ohms of resistance, the switches are good. If you effectively have "infinite" resistance, then one of the switches is bad.

The mini-manual shows you where the switches are physically on the washer. The easiest way to check this is to find a connector that connects the three switches to the control panel. I found this by lifting the top panel of the washer up all of the way so I could access the top of the washer's tub. Based on the schematic from the mini-manual, the in-line connector has four wires. One side you will find a red wire with the number "23" on it and an orange wire with the number "40" on it. The other half of the connector has two blue wires connected to it, one with the number "23" on it and one with the number "40" on it. In my washer, this connector was placed on top of the washer toward the back.

To test to see if one of the switches is not working:
a. Disconnect the inline connector described above.
b. Test the resistance between the two terminals on the side of the connector having the two blue wires. I found that when I did this I had infinite resistance, so want of the switches was stuck open, indicating the "unbalanced " condition.

To find which switch was at fault, I disconnected each switch from the circuit and tested each one individually. The one that was easiest to get to was the lower tub displacement switch, which is in the front on the bottom of the washer's tub. It worked fine (0 Ohms resistance normally and infinite resistance when you push the button). The next I tried was the inertial unbalance switch, which is placed on the top, right, front of the tub just underneath the block of concrete that is mounted on the tub. For convenience, I removed the concrete block so I could easily access and remove the switch.

This was the switch with the problem (it was effectively stuck open or infinite resistance). It seems to have some rod of metal in it that moves back and forth with the washers motion, so I just shook it vigorously and you could hear the rod of metal move back and forth. This seemed to free up the switch mechanism and the switch functioned again (showed "0" ohms when it was held in about the same position as it would be on the washer). I put the switch back in place and checked the connector with the blue wires leading to all three switches as before. This time I received effectively "0" Ohms, meaning that the problem was fixed.

4. At this point, I put everything back together again (concrete block, reconnected the in-line connector to the switches, and reversed the procedure found in http://www.neptunehelp.com/index_files/Page323.htm ).

Once everything was back together again, I tested just a "spin" cycle and everything worked. You could also test this before putting things back together (probably a good idea) by temporarily putting the door on properly and trying a "spin" cycle.

Another thing to note, you could actually check the diagnostic codes and run several of the tests without taking the entire washer apart. Basically, all you need to do is get the mini-manual out of the control panel (I there are 6 screws total I took off) and run the tests before opening the rest of the washer.

In the end, it might be good to clean or lubricate the inertial unbalance switch or replace it since it will probably stick again. Unfortunately, I am not sure how it is built, so I am not sure what the best way to clean or lubricate it is. Just shaking it for the moment did the trick.

Hope this helps.

Posted on Aug 22, 2009

dh1200s
  • 335 Answers

SOURCE: maytag neptune washer keeps beeping

The Service Manual for reference. Sears Parts Direct for reference.
I have tried to work with a few folks on this issue never received feed back to resolution see this post. I feel the issue is caused by one of three possible issues.

A stuck key issue/defective Spin Cycle key making constant contact forcing the Key/LED to cycle thru the Spin Cycle settings. Under normal conditions if you press and hold the Spin Select key it will cycle thru the settings, yours has a mind of its own (defective issue).

A false signal from the Control Board for the Spin Cycle.

A corrosion path issue at the Membrane Pad ribbon cable socket connection between pins 5 and 4. See page 20 of the SM button functionality “Spin” key.

Try to verify that the spin cycle membrane key is not stuck/defective signaling the Control Board to cycle thru the spin settings. I have not experienced this issue but let’s try the Membrane Pad Test
to get a start point. See the Service Manual page 15, I have modified the process to make it a bit more understandable at least for me. Make sure the two digit display is not On or Lite.
Press the off button first so there is nothing displayed in the Two Digit display of your FAV6800AW.

Now Enter / Exit Service Mode


To enter Service Mode press the Enviro Plus and Spin Only keys for three seconds or until the control beeps. While in Service Mode, pressing the Presoak key will start a membrane switch check that verifies switch operation.

All the LEDs (except Presoak ) can be toggled or slewed by pressing the key associated with the LED or set of LEDs. Do not press the Presoak again during this test.

Press each key once and only once including the Signal Key the on side and the off side, also the UP and Down Arrow key of the LED display. All keys (including the OFF button) must be pressed within 5 minutes for this test to pass. “PA” will be displayed for five (5) seconds once all keys have been pressed and the test is completed (more like PA will be displayed for only a few seconds on my FAV6800AW). Following 10 seconds of inactivity at any point, this test will exit without any display. Let us know the results.

See my additional comment this board has message limit issues.

Posted on Sep 17, 2009

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